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Office of Equal Opportunity & Civil Rights Operating Plan (2000-2005)

Introduction

Mission Statement

Guiding Principles

Purpose of the OEOCR Operating Plan

Goals, Objectives, and Action Items

Goal No. 1: Ensure a Workplace Free from Discrimination and Harassment.

• Objective No. 1(a): Manage the agency's discrimination complaint processing program.

• Objective No. 1(b): Develop and implement an Alternative Dispute Resolution (ADR) program.

• Objective No. 1(c): Provide training and guidance to managers and employees on equal employment laws, procedures, and agency policies.

Goal No. 2: Ensure that All Beneficiaries have Equal Access to CMS Programs without Regard to any Discriminatory Factors.

• Objective No. 2(a): Manage the Agency's Civil Rights Program.

• Objective No. 2(b): Develop cultural competency for CMS work force to more appropriately serve an increasingly diverse group of beneficiaries.

• Objective No. 2(c): Provide training and guidance to managers and employees on civil rights laws, procedures, and agency policies.

Goal No. 3: Facilitate the Means by which CMS can Address the Under-Representation and Unique needs of Targeted Groups in the Agency's Culturally Diverse Workforce.

• Objective No. 3 (a): Monitor the implementation of the agency's affirmative employment plan.

• Objective No. 3 (b): Establish and manage an agency special emphasis program and other special activities.

• Objective No. 3 (c): Partner with HRMG in CMS recruitment plans and programs to ensure equal access to employment opportunities by groups that are underrepresented in CMS's workforce.

Goal No. 4: Acquire and Maintain the Resources Necessary for the OEOCR to Accomplish its Mission.

• Objective No. 4 (a): Meet OEOCR staffing needs.

• Objective No. 4 (b): Improve information systems technology.

• Objective No. 4 (c): Communicate with CMS management and other customers regarding OEOCR activities.

• Objective No. 4 (d): Provide an environment conductive to the OEOCR mission.