Questions that Quality of Care/Complaints Can Answer

• Complaints about quality of care, and filing an appeal or complaint.


• Complaints about the quality of care in dialysis facilities.


• Finding a voluntary list of patients' rights in a hospital.


• Finding out if a doctor is board certified.


• Finding out if an ambulatory surgical center is accredited or not.


• Finding out if the lab where your blood tests are sent is accredited or not.


• Finding out if urgent care centers and ambulatory surgical centers are accredited or not.


• Finding out if your health care organization is accredited or not.


• Home Health Care which is skilled nursing care and certain other health care services that you get in your home for the treatment of an illness or injury.


• Obtaining information on nursing homes or resolving problems between nursing homes and residents or their families.


• Requesting external reviews of Medicare managed care denials.


• Submitting a complaint about discrimination.


• Where to submit a complaint about the quality of care I received from my kidney dialysis facility.


• Where to submit a complaint about the quality of life or quality of care inside a nursing home.

Organizations that can provide Helpful Information on Quality of Care/Complaints

• Accreditation Association for Ambulatory Health Care


• American Association for Accreditation of Ambulatory Surgical Facilities


• American Board of Medical Specialties


• American Hospital Association


• Center for Health Dispute Resolution (CHDR)


• College of American Pathologists


• ESRD -- End-Stage Renal Disease Networks


• ESRD State Survey Agency


• Home Health Agency


• Joint Commission on Accreditation of Healthcare Organizations (JCAHO)


• Nursing Home State Survey Agency


• Office for Civil Rights


• Ombudsman


• QIO -- Quality Improvement Organization (formerly PRO - Peer Review Organization)