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Frequently Asked Questions about
The Consumer Action Handbook
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What is the Consumer Action Handbook and how do I get a copy?

The Handbook, one of the most popular books published by the federal government, is an easy-to-read guide offering pre-purchase information and ways to resolve marketplace problems. There are thousands of names, addresses, telephone numbers and electronic addresses of corporations, trade groups, state and local consumer protection offices and federal agencies. It is available in .pdf, .htm, and ASCII text formats. It's a large publication so we have it available in sections to make access more convenient.

For a printed copy, order online. You can also call 1-888-8 PUEBLO (that's 1-888-878-3256), or send your name and address to
Handbook
Pueblo, Colorado 81009.

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How often is the Handbook updated?

The web version of the Handbook is updated constantly, and you can access all the information in the Handbook using HTML, Adobe Acrobat PDF files, and text files. The most recent printed edition is a revised version of the 2003 Consumer Action Handbook, printed in September 2000. We're hoping to release another revision in Spring of 2003.

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How many copies can I order?

Here at the Federal Consumer Information FCIC, we've been enjoying an incredible response to the release of the 2003 Consumer Action Handbook. Unfortunately, this means we have to restrict consumers to one copy of the Handbook per order. You can order a free copy of the Handbook three different ways:

call 1 (888) 8 PUEBLO (that's 1-888-878-3256),

write to:
Handbook
Federal Citizen Information Center
Pubelo, CO 81009

or order online at www.pueblo.gsa.gov.

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I have a correction or comment for the Handbook. What do I do?

If you have a correction or suggestion for the Handbook, please email us at action.hanbook@gsa.gov. If you do not have access to a computer, you can call (202) 501-1794.

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Why do some companies have stars or symbols by their names?

Some companies in the "Consumer Assistance Directory" have a small Mobius symbol by their names. This symbol designates them as a member of the Society for Consumer Affairs Professionals (SOCAP). SOCAP is one of the largest sponsors of the Handbook, and is listed with other sponsors on the " Contributors' Page." These organizations helped fund the printing and distribution of the Handbook to ensure that as many consumers as possible are able to utilize the information in the Handbook. Gold stars next to listings in the "Consumer Assistance Directory" also highlight contributors.

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How can I get my company/organization/office listed in the Consumer Action Handbook?

Organizations requesting a listing in the Handbook must be national, have a business relationship directly with consumers, and be able to respond to consumer complaints and comments. Requests for inclusion in the Handbook will be reviewed periodically and you will be notified if your organization will be listed. All information should be typed on letterhead and sent to:

Attn: Handbook Addition,
Federal Citizen Information Center (XCC)
Room G-142
1800 F Street NW
Washington DC 20405

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This service is provided by the Federal Citizen Information Center of the U.S. General Services Administration. If you have a comment or question, e-mail us.

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