The VPN setup instructions are available at
http://remoteaccess.nih.gov/ -- click on the VPN category heading on the left of the page, then click on the Connections/Configurations subheading link & then on the right side of the page, click on the link for your operating system to download or view the document.
If you have problems installing the VPN client, try using the Uninstall instructions for your operating system. These instructions can be found on the same web page above -- look for the Uninstall Guide heading & click on the link for your operating system. If, after following the steps in the Uninstall Guide, you are still not able to connect to VPN or the VPN client will not install, please contact the NIH Help Desk at: 301-496-4357 (local) or 866-319-4357 (toll free) or via email at: firstname.lastname@example.org.
NOTE: The Install & Uninstall Guides mentioned here cannot be downloaded from outside the NIH network. You must retrieve them from a computer that is already connected to the NIH network -- such as your office computer.