This web site was copied prior to January 20, 2005. It is now a Federal record managed by the National Archives and Records Administration. External links, forms, and search boxes may not function within this collection. Learn more.   [hide]
FCC Logo - Return to the FCC Home Page  
 Consumer & Governmental Affairs Bureau
 FCC site map 
Hot Topics:

  Complaints:
 
  Contact Us:
 

Filing a Complaint with the FCC Is EASY

The FCC makes it convenient to file a complaint. Complaints can be filed electronically, by e-mail, by postal mail or by fax.  Choose one of our three categories below (General, Slamming or Indecency and Obscenity) for information on complaint filing.

General Complaints:  wireless and wireline telecommunications issues, cable, broadcasting and telecommunications accessibility issues.  When not filing electronically please remember to include this information.

Indecency and Obscenity complaints, click here.

* Electronically:

USE FORM 475 for general telephone complaints such as billing disputes, cramming, wireless questions, telephone company advertising practices, paging services, unsolicited telephone marketing calls and faxes, and accessibility by persons with disabilities to telecommunications equipment and services:
Privacy information for Form 475

* Postal Mail:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554

* E-Mail:

You can send a complaint to fccinfo@fcc.gov

* Phone:

Toll Free: 1-888-CALL-FCC (1-888-225-5322) voice, 1-888-TELL- FCC (1-888-835-5322) TTY. Our Consumer and Mediation Specialists are available Monday through Friday, 8 a.m. to 5:30 p.m. ET

* Fax:

Toll-Free: 1-866-418-0232

We need the following information when you file a general complaint with the FCC:

  • Your name, address and the telephone number or numbers involved with your complaint; (if telephone related)

  • A telephone number where you can be reached during the business day;

  • Specific information about your complaint, including the names of all companies involved with your complaint;

  • Names and telephone numbers of the company representatives that you contacted, the dates that you spoke with these representatives, and any other information that would help process your complaint;

  • If telephone related, include a copy of the bill(s) listing the disputed charges;

  • What type of resolution are you seeking?

Slamming Complaints: When Your Phone Service Has Been Switched Without Your Authorization.  For information on slamming click here.

Several States have "opted-in" to administer the FCC's slamming complaint rules. If your state is listed below, click on the state to get information on how to file your complaint with your state PUC.

If your state is not listed above you may file with the FCC through any one of the following four methods:

* Electronically:

In order for your Slamming complaint to be processed through our FORM 501, we must have an electronic version of the phone bill(s) or a welcome letter/package, showing the name of the alleged unauthorized phone company and the disputed charges, included with your electronic submission.
USE FORM 501.
Privacy information for Form 501

When not filing electronically please remember to include this information. You also may "print and mail" the form 501 and mail the printed version of the form along with paper copies of your phone bill (s) or welcome letter/package.

* Postal Mail:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Slam Team, Room 5-A-729
445 12th Street, SW
Washington, D.C. 20554

* E-Mail:

You can send a complaint to slamming@fcc.gov.

* Fax:

(202) 418-0035, Attn: Slam Team


What We Need From You If You Are NOT Filing Electronically:

We need the following information when you file a slamming complaint with the FCC:

  • your name, address and phone number

  • phone number(s) that was allegedly slammed

  • your e-mail address, if applicable

  • name of the phone company that allegedly slammed you

  • name of your authorized local phone company

  • name of your authorized long distance company

  • a brief statement of the facts

  • COPIES of your phone bill showing the name of the alleged unauthorized carrier and the disputed charges. (Important: if you file by e-mail or electronically, your bill must be attached, electronically, to your complaint. Otherwise, you can file by letter or fax and attach paper copies of your bill)

  • whether or not you have paid any of the disputed charges


Glossary | Complaints | En Español

Consumers | Disability | Tribal, State & Local Governments | Military | Industry | Media



last reviewed/updated on 02/10/04 



For comments or questions pertaining to CGB web pages, please e-mail rgoldbla@fcc.gov

Skip FCC Footer and Contact InfoFederal Communications Commission
445 12th Street SW
Washington, DC 20554
More FCC Contact Information...
Phone:  1-888-CALL-FCC (1-888-225-5322)
TTY:  1-888-TELL-FCC (1-888-835-5322)
Fax:  1-866-418-0232
E-mail:  fccinfo@fcc.gov
- Web Policies & Privacy Statement
- Required Browser Plug-ins
- Customer Service Standards
- Freedom of Information Act