About Us ...

Consumer policy issues are under the responsibilty of the Policy Division. The Policy Division has responsibility for the development of consumer policy concerning Commission-regulated entities, including common carrier, broadcast, wireless, satellite and cable companies. Through rulemakings and orders for which it has primary responsibility, and by commenting on rulemakings and orders originated by other Bureaus and Offices, the Division ensures that consumer interests are considered in all Commission policy-making activities. The Division's activities include: issuing orders resolving complaints about unauthorized changes in telecommunications providers (slamming); conducting rulemakings on slamming and other consumer policy issues, including a rulemaking pursuant to the Telephone Consumer Protection Act of 1991 (TCPA), which restricts unsolicited advertising using the telephone and facsimile machine; and, tracking informal inquiries and complaints to identify trends that affect consumers.

Managers and Contacts

• Jay Keithley, Deputy Bureau Chief (Policy)
  --  News Release:  Word | Acrobat
• Chief - Vacant
• Nancy Stevenson, Deputy Chief
• Erica McMahon, Associate Chief, Telemarketing Contact
• David Marks, Slamming Contact

Items of Interest

10/01/2004
The Commission Grants an Extension of Stay of the limitations on the duration of an "established business relationship" as applied to the sending of unsolicited facsimile advertisements.
Order: Acrobat

09/21/2004
The Commission establishes a limited safe harbor period for autodialed or prerecorded message calls to recently ported wireless numbers and amends the National Do-not-call registry safe harbor rules
Order: Word | Acrobat

08/12/2004
The Commission adopts rules to implement the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003
Order: Word | Acrobat

7/16/2004
2000 Biennial Review - Review of Policies and Rules Concerning Unauthorized Changes of Consumers' Long Distance Carriers, Implementation of the Subscriber Carrier Selection Changes Provisions of The Telecommunications Act of 1996. (Dkt No. 94-129, 00-257).
Order: Word | Acrobat
Adelstein Statement: Word | Acrobat

6/23/2004
NASUCA Petition For Declaratory Ruling Regarding Truth-In-Billing. Granted NASUCA's Motion for Extension of Time. Revised Reply Comment Date: August 13, 2004. (Dkt No. 04-208). Reply Comments Due: 08/13/2004. (DA No. 04-1820) Word | Acrobat

6/15/2004
Comments Cycle Established For NASUCA'S Petition For Declaratory Ruling Regarding Truth-In-Billing. News Release. Comments Due: 07/14/2004. Reply Comments Due: 07/29/2004. Dkt No 04-208 Word | Acrobat

5/25/2004
National Association of State Utility Consumer Advocates (NASUCA) Petition for Declaratory Ruling Regarding Truth-in-Billing and Billing Format, CG Docket No. 04-208, Pleading Cycle Established, (DA No. 04-1495) Word |Acrobat

05/05/2004
Erica H. McMahon Named Associate Chief Of CGB'S Consumer Policy Division
Word | Acrobat

03/19/2004
FCC Seeks Comment On Rules To Eliminate SPAM From Mobile Phones
NPRM:  Word | Acrobat
Powell Statement:  Word | Acrobat
Copps Statement:  Word | Acrobat
Martin Statement:  Word | Acrobat

03/11/2004
FCC Seeks Comment On Rules To Eliminate SPAM From Mobile Phones
News Release:  Word | Acrobat

7/03/2003
Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991
Report & Order: Word | Acrobat
Powell Statement: Word | Acrobat
Abernathy Statement: Word | Acrobat
Copps Statement: Word | Acrobat
Adelstein Statement: Word | Acrobat