Help The FCC Slam The Slammers! If your state is not listed below, contact the FCC's Consumer Center at 1-888-CALLFCC (voice) or 1-888-TELLFCC (TTY) for instructions on "How to File A Complaint with the FCC" and for further information on slamming.

37 States Participating as of 1/1/04

Alabama Public Service Commission

Attn: Consumer Services
P.O. Box 304260
Montgomery AL 36130-4260
(800) 392-8050
(334) 242-0727 fax

e-mail:
None

On-Line Complaint Form or Consumer Information:
None

Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge.

Arkansas Public Service Commission

Consumer Services Office
Attn: Holly Tubbs, Manager
P.O. Box 400
1000 Center Street
Little Rock AR 72203-0400
(800) 482-1164 or 501-682-1718
(501) 682-5882 fax

e-mail:
consumerissues@psc.state.ar.us

On-Line Complaint Form or Consumer Information:
Questions and Answers Brochure

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.

California Public Utility Commission

Slamming Complaints
Attn: Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102-3298
(800) 649-7570
(415) 703-1170
(415) 703-2782
(415) 703-1158 fax

e-mail:
consumer-affairs@cpuc.ca.gov

On-Line Complaint Form or Consumer Information:
Informal Complaints

Documentation Needed:
No fee. No particular written documentation is absolutely required but consumers are encouraged to send in any documentation that would be helpful in resolving their complaint. However, Commission staff may request a copy of the page of the consumer's telephone bill that contains the alleged slam, authorization from the consumer for the Commission to investigate the complaint, and some form of identification of the consumer (usually a copy of a driver's license).

Colorado Public Utilities Commission

External Affairs Section
1580 Logan St., OL2
Denver CO 80203
(800) 456-0858
(303) 894-2070
(303) 894-2065 fax

e-mail:
pucconsumer.complaints@dora.state.co.us

On-Line Complaint Form or Consumer Information:
Consumer Assistance

Documentation Needed:
No fee. Give a brief description of the complaint. Provide a copy of telephone bill page containing unauthorized charge.

Connecticut Department of Utility Control

Consumer Services Unit - Slamming Complaint
10 Franklin Square
New Britain CT 06051
(800) 382-4586
(860) 827-2622
(860) 827-2885 fax

e-mail:
maureen.mccaffrey@po.state.ct.us

On-Line Complaint Form or Consumer Information:
How To File A Complaint

Documentation Needed:
No fee. Staff will request a copy of telephone bill page containing unauthorized charge.

Florida Public Service Commission

2540 Shumard Oak Boulevard
Talahassee FL 32399-0850
(800) 342-3552
(800) 511-0809 fax

e-mail:
contact@psc.state.fl.us

On-Line Complaint Form or Consumer Information:
Complaint Form

Documentation Needed:
No fee. Staff may request a copy of page of telephone bill containing unauthorized charge. May also request a document containing the customer's legal signature (usually a driver's license).

Idaho Public Utilities Commission

P.O. Box 83720
Boise, ID 83720-0074
(800) 432-0369
(208) 334-4045 fax

e-mail:
secretary@puc.state.id.us

On-Line Complaint Form or Consumer Information:
Consumer Inquiry or Complaint Form

Documentation Needed:
No fee. Staff will request a copy of the consumer's telephone bill that contains the alleged unauthorized carrier.

Indiana Utility Regulatory Commission

Suite E-306
302 West Washington Street
Indianapolis IN 46204
(800) 851-4268
(317) 233-2410 fax

e-mail:
None

On-Line Complaint Form or Consumer Information:
Complaint Form

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.

Iowa Utilities Board

350 Maple Street
Des Moines IA 50319-0069
(877) 565-4450
(515) 281-5329 fax

e-mail:
iubcustomer@max.state.ia.us

On-Line Complaint Form or Consumer Information:
Complaint Form

Documentation Needed:
No fee. Copy of the telephone bill is helpful.

Kansas Corporation Commission

Office of Public Affairs & Consumer Protection
1500 S.W. Arrowhead Rd.
Topeka KS 66604-4027
(800) 662-0027
(785) 271-3140
(785) 271-3111 fax

e-mail:
public.affairs@kcc.state.ks.us

On-Line Complaint Form or Consumer Information:
Public Affairs & Consumer Information

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.

Public Service Commission of the Commonwealth of Kentucky

Division of Consumer Services
P.O. Box 615
211 Sower Boulevard
Frankfort KY 40602
800-772-4636
(502) 564-3940
502-564-7397 fax

e-mail:
http://www.psc.state.ky.us/agencies/psc/consumer/inq_form.htm

On-Line Complaint Form or Consumer Information:
Problems With Your Utility Service?

Documentation Needed:
No fee. Contact PSC in writing. Provide a factual basis for the alleged violation. Include a copy of the bill showing unauthorized charges.

Louisiana Public Service Commission

Attn: Utilities Division
Post Office Box 91154
Baton Rouge LA 70821-9154
(800) 262-0793
(225) 342-4416
(225) 342-4221 fax

e-mail:
None

On-Line Complaint Form or Consumer Information:
Consumer Alert, Slamming and Cramming

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.

Maine Public Utilities Commission

Consumer Assistance Division
242 State Street
18 State House Station
Augusta, ME 04333-0018
(800) 452-4699
(207) 287-3831
(207) 287-1039 fax

e-mail:
maine.puc@maine.gov

On-Line Complaint Form or Consumer Information:
Know Your Phone - Have You Been Slammed? | Do You Have A Complaint?

Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge.

Maryland Public Service Commission

Office of External Relations
6 Saint Paul Street
16th Floor
Baltimore, MD 21202-6806
(800) 492-0474
(410) 767-8028
(410) 333-6844 fax

e-mail:
mpsc@psc.state.md.us

On-Line Complaint Form or Consumer Information:
Complaint Form

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.

Massachusetts Department of Telecommunications & Energy

Consumer Division
One South Station
Boston MA 02110
(800) 392-6066
(617) 305-3500
(617) 478-2591 fax

e-mail:
consumer.complaints@state.ma.us

On-Line Complaint Form or Consumer Information:
Consumer Complaint Form

Documentation Needed:
No fee. Customer must provide a copy of the phone bill, name of the original local or longs distance company, and name of new local or long distance company.

Michigan Public Service Commission

Department of Consumer and Industry Services
Postal Address:
P.O. Box 30221
Lansing MI 48909
Street Location:
6545 Mercantile Way, Suite 700
Lansing MI 48911
(800) 292-9555
(517) 241-6248
(517) 241-6272 fax

e-mail:
choura@michigan.gov

On-Line Complaint Form or Consumer Information:
Complaint Form

Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge. Customers are asked to first process an informal complaint by calling or writing the Commission.

Minnesota Office of the Attorney General

Consumer Protection
1400 NCL Tower
445 Minnesota Street
St. Paul, MN 55101
(800) 657-3787
(651) 296-9663 fax

e-mail:
attorney.general@state.mn.us

On-Line Complaint Form or Consumer Information:
Consumer Complaint Form

Documentation Needed:
No Fee. Staff may request a copy of telephone bill page containing unauthorized charge.

Mississippi Public Service Commission

501 NW Street, Suite 201A
P.O. Box 1174
Jackson MS 39201
(601) 961-5434
(601) 961-6429 fax

e-mail:
None

On-Line Complaint Form or Consumer Information:
Complaint Proceedings

Documentation Needed:
No fee. Furnish the name on the account, telephone numbers, name of unauthorized carrier, copies of bills, name of local carrier, duration of problem, amount of money customer is disputing.

Montana Public Service Commission

1701 Prospect Avenue
P.O. Box 202601
Helena MT 59620-2601
(800) 646-6150
(406) 444-6199
(406) 444-7618 fax

e-mail:
None

On-Line Complaint Form or Consumer Information:
Complaint Form

Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge.

Nebraska Public Service Commission

1200 N Street, Suite 300
P.O. Box 94927
Lincoln NE 68509
(800) 526-0017
(402) 471-3101
(402) 471-0254 fax

e-mail:
celton@mail.state.ne.us

On-Line Complaint Form or Consumer Information:
Consumer Issues

Documentation Needed:
No Fee. Investigator will request a copy of page of telephone bill containing unauthorized charge.

Public Utilities Commission of Nevada

Consumer Complaint Resolution Division
1150 East William Street
Carson City NV 89701-3109
(800) 992-0900
(775) 687-6001
(775) 687-6110 fax

e-mail:
None

On-Line Complaint Form or Consumer Information:
Slamming - What You Should Know About Protecting Your Telephone Service

Documentation Needed:
No fee. Write a letter to the Consumer Division describing the facts of the alleged slamming, including any relevant documentation.

New Hampshire Public Utilities Commission

8 Old Suncook Road
Concord NH 03301
(800) 852-3793
(603) 271-2431
(603) 271-3878 fax

e-mail:
puc@puc.state.nh.us

On-Line Complaint Form or Consumer Information:
None

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.

New Jersey Board of Public Utilities

Division of Customer Assistance
Two Gateway Center
Newark, NJ 07102
(800) 624-0241
(973)648-4436
(973) 648-2836 fax

e-mail:
kent.papsun@bpu.state.nj.us

On-Line Complaint Form or Consumer Information:
Complaint/Inquiry Form

Documentation Needed:
No fee for informal complaint, $25.00 for filing a formal complaint. Staff will ask customers to provide their name, address and the telephone number of the alleged unauthorized switch, which service was switched, the name of the unauthorized carrier, the name of the authorized carrier, date of the unauthorized switch, copies of the disputed bill, details of any discussions between the unauthorized carrier and the customer and details of any discussions between the customer and the preferred carrier.

New York State Department of Public Service

Office of Consumer Services
Three Empire Plaza
Albany NY 12223-1350
(800) 342-3377
(518) 486-7868 fax

e-mail:
none

On-Line Complaint Form or Consumer Information:
The Complaint Procedure and Complaint Form

Documentation Needed:
No fee. Staff will ask consumers for the name of the unauthorized carrier, copies of bills, details of discussions between consumer and phone companies.

North Carolina Utilities Commission

Consumer Services Division, Slamming Section
Public Staff
4326 Mail Service Center
Raleigh NC 27699-4326
(919) 733-9277
(919) 733-4744 fax

e-mail:
none

On-Line Complaint Form or Consumer Information:
Slamming Complaint Process

Documentation Needed:
No fee. Must supply name on account, telephone numbers involved, name of unauthorized and preferred carriers, name of LEC, copy of pages of telephone bill containing unauthorized charge.

North Dakota Public Service Commission

600 E. Boulevard Ave., Dept. 408
Bismark, ND 58505-0480
(701) 328-2400
(701) 328-2410 fax

e-mail:
sab@psc.state.nd.us

On-Line Complaint Form or Consumer Information:
You Should Know ... Slamming

Documentation Needed:
No Fee. Upon receipt of a slamming complaint, staff will request that the consumer provide a copy of the page of his or her telephone bill that contains the alleged unauthorized carrier's charges.

Public Utilities Commission of Ohio

Public Interest Center
180 East Broad Street
Columbus OH 43215-3793
(800) 686-7826
(614) 752-8351 fax

e-mail:
none

On-Line Complaint Form and Consumer Information:
Complaint Form and Slamming - What is it and what do I do if it happens to me?

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.

Oklahoma Corporation Commission

Consumer Services Division
2101 N. Lincoln Boulevard
P.O. Box 52000-2000
Oklahoma City OK 73152-2000
(800) 522-8154
(405) 521-2211
(405) 521-2087 fax

e-mail:
b.white@occmail.occ.state.ok.us

On-Line Complaint Form or Consumer Information:
General Complaint Information

Documentation Needed:
No fee. Investigator will request a copy of page of telephone bill containing unauthorized charge.

Oregon Public Utility Commission

Oregon Public Utilities Commission
PO Box 2148
Salem, OR 97308-2148
Toll-free consumer complaints: 1-800-522-2404
Salem area residents: 503-378-6600
Fax number: 503-378-5743

Email:
puc.consumer@state.or.us

Online complaint filing:
www.puc.state.or.us

Filing fees: None

Documentation Needed:
Staff will request a copy of the page of the consumer's telephone bill that contains the alleged unauthorized carrier's charges.

South Carolina Public Service Commission

Consumer Services Department
P.O. Drawer 11649
Synergy Business Park
101 Executive Center Drive
Columbia SC 29211
(800) 922-1531 (803) 896-5230
(803) 896-4750 fax

On-Line Complaint Form or Consumer Information:
How To File A Complaint

Documentation Needed:
No fee. Customer must provide a copy of the phone bill page(s) with the unauthorized company's charges.

South Dakota Public Utilities Commission

Capitol Building, 1st Floor
State Capitol Building
500 E Capitol Avenue
Pierre SD 57501
(800) 332-1782
(605) 773-3201
(605) 773-3809 fax

e-mail:
PUCConsumerInfo@state.sd.us

On-Line Complaint Form or Consumer Information:
Consumer Information on Slamming

Documentation Needed:
No Fee. Staff will request a copy of complete telephone bill containing unauthorized charge.

Tennessee Regulatory Authority

Consumer Services Division
460 James Robertson Parkway
Nashville TN 37243-0505
(800) 342-8359
(615) 741-2904
(615) 741-8953 fax

e-mail:
None

On-Line Complaint Form or Consumer Information:
What You Should Know About Telephone Fraud and Complaint Form

Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge.

Public Utility Commission of Texas

Customer Protection Division
P.O. Box 13326
1701 N. Congress Avenue
Austin TX 78711-3326
(888) 782-8477
(512) 936-7000
(512) 936-7003 fax

e-mail:
customer@puc.state.tx.us

On-Line Complaint Form or Consumer Information:
Filing A Complaint and Telephone Complaint Form

Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge, and a document containing the consumer's legal signature (usually a driver's license).

Public Service Commission of Utah

Utah Division of Public Utilities
P.O. Box 146751
160 East 300 South
Salt Lake City UT 84114-6751
(800) 874-0904
(801) 530-6652
(801) 530-6512 fax (801) 530-6650 fax

e-mail:
jorchard@utah.gov

On-Line Complaint Form or Consumer Information:
Complaint Procedure and Complaint Form

Documentation Needed:
No fee. Provide name, address, telephone number, and a brief description of complaint. Division member will request a copy of phone bill page containing unauthorized charge.

Vermont Department of Public Service

Consumer Affairs & Public Information Division
112 State Street, Drawer 20
Montpelier VT 05620-2601
(800) 622-4496
(802) 828-2811
(802) 828-2342 fax

e-mail:
vtdps@psd.state.vt.us

On-Line Complaint Form or Consumer Information:
Complaint Form

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge. Note: when sending e-mail, include this in subject line: "Consumer Affairs".

Washington Utilities and Transportation Commission

P.O. Box 47250
1300 S. Evergreen Park Drive SW
Olympia WA 98504-7250
(800) 562-6150
(360) 664-1160
(360) 664-4291 fax

e-mail:
consumer@wutc.wa.gov

On-Line Complaint Form or Consumer Information:
Filing A Complaint - What happens Now? and Complaint Form

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.

Wyoming Public Service Commission

Hanson Building, Suite 300
2515 Warren Avenue
Cheyenne WY 82002
(888) 570-9905 (307) 777-7427
(307) 777-5703 fax (307) 777-5700 fax

e-mail:
spetri@missc.state.wy.us

On-Line Complaint Form or Consumer Information:
Consumer Services Information and Slamming Brochure

Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge.

Public Service Commission of the District of Columbia

Suite 200-West Tower
1333 H Street NW
Washington DC 20005
(202) 626-5120
(202) 626-9210 fax

e-mail:
Contact Public Service Commission of the District of Columbia

On-Line Complaint Form or Consumer Information:
Complaint Form

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.

Telecommunications Regulatory Board of Puerto Rico

Arterial Hostos
235 Capital Center
North Tower, Suite 1001
San Juan, Puerto Rico 00918-1453
(787) 756-0804
(1-866-578-5500)

e-mail:
none

On-Line Complaint Form or Consumer Information:
None

Documentation Needed:
No fee. All complaints must be in writing. Complainants should provide all relevant documentation including any bills, receipts, promotional literature, etc., relating to the specific complaint.