FEDERAL COMMUNICATIONS COMMISSION
	CUSTOMER SERVICES STANDARDS 

You will always be treated with courtesy and can expect the following 
standards of customer service when interacting with us:

ACCESS:


CUSTOMER  SERVICE ISSUE

CUSTOMER SERVICE  STANDARD
						

1.    Access by walk-in customers to 
Commission Staff.



All visitors to the FCC's Reference 
Information Center requesting public 
Commission information will be met with an 
informed and courteous staff and can expect 
response to their requests as follows: 
information readily available will be 
provided within 30 minutes; if the 
information is not available, the customer 
will be apprised of the status of their request 
and when to expect the information. 


2.  Telephonic inquiries to Commission 
Staff 
 


General Inquiries will be referred to the 
Consumer Information Bureau (CIB) 
immediately. The telephone number is:      1-
888 CALL FCC or TTY 1-888 TELL FCC. CIB 
will respond to such inquiries within two 
business days.  If unable to fully respond 
within two days, provide an estimate of time 
based on the complexity of the inquiry.






3. Internet:
Internet Access by FCC Customers to the 
FCC and individual Bureau and Offices.



The FCC web site will have a clear and 
consistent user interface that provides 
straightforward, timely access to FCC 
information. 

4.E-Mail: 
General and Status Inquiries

General e-mail should be sent to: 
FCCINFO@FCC.GOV. CIB staff will 
acknowledge such inquiries within two 
business days. If unable to fully respond 
within two days, provide an estimate of time 
based on the complexity of the inquiry. Total 
time will not exceed 20 business days.
Bureau/Office staff will acknowledge status 
inquiries within two business days and 
provide an estimate of time for a full 
response, based on the complexity of the 
inquiry. Total time will not exceed 20 
business days.