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DISPUTE RESOLUTION PROCESS
The CAA provides a mandatory alternative dispute
resolution (ADR) process of counseling and mediation for the settling
of complaints. If the parties involved are not able to resolve their
dispute through counseling and mediation, an employee may either
pursue a non-judicial administrative hearing process with the Office
of Compliance or file suit in Federal court. The administrative
hearing process offers speedier resolution and greater confidentiality
than a Federal civil suit, while still offering the same remedies
a court can provide.
Congressional staff in state district offices
are covered by the CAA. The Office of Compliance may provide services
locally to process claims brought by district office staff.