National Credit Union Administration Deborah Matz Board Member |
PALS Home | Schedule & Invitation | Event Registration | Workshop Presentations | Best Practices | NeighborWorks® Partnerships
New Section! BEST PRACTICES
The PALS website has been expanded to feature best practices from credit unions
that are offering innovative programs to improve service and attract new members.
You are now just a click away from learning about successful
programs that are enriching the lives of credit union members across America.
To feature your credit union's innovative programs on this site, e-mail BoardMember.Matz@ncua.gov with
the following information:
Partnering and Leadership Successes (PALS), an initiative introduced by NCUA Board Member Debbie Matz, encourages credit unions to share innovations to improve member service and reach everyone in their field of membership.
PALS is an outgrowth of Access Across America, which was introduced by NCUA Chairman Dennis Dollar to promote the extension of affordable financial services nationwide. In the past three years under Access Across America, 64 million more Americans have become eligible to join federal credit unions. PALS intends to help turn these potential members into actual members, and help credit unions make even more of a difference in their communities.
PALS provides forums for credit unions to educate and inspire each other through networking workshops and best practices.
PALS Workshops
Free PALS workshops are being scheduled across America to inform credit unions about opportunities to attract new members and offer a wide variety of new services:
Member Business Lending – October 16, 2003, Washington, D.C.
Less than a month after the NCUA Board approved a new member business lending
regulation, this PALS workshop enabled credit unions to share ideas
from successful business loan programs. Credit unions also learned the legal
requirements and explored partnership opportunities. While member business
lending is not for every credit union, this workshop explained how business
lending can diversify membership and strengthen loan portfolios.
Making the Latino Connection – July 8, 2003, Durham, North
Carolina
Latinos – America’s largest and fastest-growing minority – have
tremendous purchasing power. But they have different needs and expectations
from financial institutions. At this PALS workshop, credit unions shared
creative ways to bridge cultures and connect with Latinos in their communities. The
workshop’s free Latino Connection Kit is available on the PALS website.
Partnering with NeighborWorks® – April 1, 2003, San
Francisco, California
Credit unions that partner with the NeighborWorks® Network gain new members,
provide affordable mortgages, and receive deposits from community organizations.
This PALS workshop explained how to form partnerships with more than 250 NeighborWorks® organizations.
A free publication of case studies is available here: “Credit
Union Partnerships with NeighborWorks Organizations: Proven Models for Success.”
Additional PALS workshops will be scheduled in 2004. To suggest future topics and locations, call Steve Bosack at (703) 518-6305 or e-mail sbosack@ncua.gov.