Researchers have studied governments to explain and predict trends in public management. As we become more intergovernmental in our approach, documenting the experiences and lessons learned by the pioneers is critical. Sharing this information openly and globally is one of the most significant ways to disseminate best practices and innovative ideas in order to improve governments worldwide.

Intergovernmental Research

GSA Office of Intergovernmental Solutions Newsletters - Lessons learned across the world and in the United States are captured in this series.

Issue 14: Citizen Relationship Management (February 2004)

For earlier editions of the newsletter, visit our Publications Library in the menu on the left.

Intergovernmental Advisory Board Reports: These reports promote knowledge and understanding of intergovernmental IT issues at the federal, state, local and, tribal government levels

Business Continuity: It's Not Just an IT Recovery Plan (August 2004)

High Payoff in Electronic Government (May 2003)

Wireless Technology in Government (November 2001)

Citizen Expectations for Electronic Government Services (September 2000)

Partnership for Intergovernmental Innovation Papers: Insights for overcoming barriers in process, policy, and regulation from intergovernmental innovators

Achieving Success in Intergovernmental Initiatives (May 2002)

Insights on Managing and Sustaining Intergovernmental Initiatives (November 2001)

Building Blocks for Successful Intergovernmental Programs (August 2001)

Federal State Issue Alerts  - Short summaries on emerging information technology issues

Cooperative Purchasing - (July 2003)

Web Services - (May 2002)

Government Without Boundaries Final Report (May 2002) - Overview of the intergovernmental pilot project.

IT Schedule Contracts Boom to State and Local Governments (August 2004) - Overview of new cooperative purchasing arrangement for GSA's Schedule 70 IT Contracts.

Other Publications from the Office of Intergovernmental Solutions  

International Projects and Studies

International Council for Information Technology in Government Administration Study Groups:

Study Group: Security - Policy, Technological and Operational Aspects - Final Report (July 2003)

Study Group on Shared Systems (September 2002)

Government Online International Network (GOL-IN) Joint Projects

Web Services in Practice

Strategic Management of E-Government

Open Source in E-Government Project

Portals Project

E-Democracy Project

United Nations Online Network in Public Administration and Finance (UNPAN) E-Gov Research

Benchmarking E-Gov: A Global Perspective

Global Survey of E-Government

World Bank List of E-Government Studies

OECD E-Government Project - Website

The E-Government Imperative - OECD

Center for Public Policy, Brown University

Global E-Government 2003 - Darrell M. West

E-Government Research

Council for Excellence in Government Research

The Blueprint for E-Government

The New E-Government Equation: Ease, Engagement, Privacy and Protection (April 2003)

E-Government: To Connect, Protect and Serve Us (February, 2002)

E-Government: The Next American Revolution Part 2 (February, 2001)

E-Government: The Next American Revolution (September, 2000)

I-Team Connections Newsletter May 2003 (pdf) March 2003 (pdf) January 2003 (.pdf) November 2002 (.pdf) September 2002 (.pdf)

Pew Internet and American Life Project

How Americans Get in Touch with Government (May 2004)

The Internet and Emergency Preparedness (August 2003)

Digital Town Hall: How local officials use the Internet and the civic benefits they cite from dealing with constituents online (October 2002)

September 11 and the Internet   (September 2002)

The Rise of the E-Citizen: How People Use Government Agencies' Web Sites (April 2002)