If you are still having trouble with the eAuthentication system after visitng the Frequently Asked Questions page, the eAuthentication Help Desk is available to provide assistance related to passwords and the account creation process. Contact the eAuthentication Help Desk via email at eAuthHelpDesk@usda.gov. Please include the following information in your email:
- Your first and last name
- Your eAuthentication user ID
- Indicate whether you are a public customer, federal employee, state, or district employee
- If you are a federal employee, provide the name of your employing agency
- The URL (Web address) of the Web site or application you were attempting to access
- The text of any error messages and a detailed description of the problem
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