|
|
|
|
| ||||
| Consumer & Governmental Affairs Bureau |
 |
|
|
 |
FCC
> CGB Home
> Consumer Complaint Letters
|
FCC site map |
Consumer Complaint Letters
An easy and inexpensive way for consumers to resolve a complaint about telephone-related issues is to file a consumer complaint with the FCC. Consumers can file this type of complaint by completing our on-line Consumer Complaint Form or sending a Consumer Complaint Letter to us summarizing the complaint.
If you would prefer sending a letter about your telephone-related complaint by postal mail rather than completing our on-line Consumer Complaint Form, you can print a copy of the Consumer Complaint Form and send a letter summarizing the information requested in that form to the following address:
- Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Complaints - Telephone
Washington, D.C. 20554Consumer complaints are forwarded to the company involved in the dispute. In many instances, consumers may receive refunds or credits based on resolution of the dispute. And the best part is that the process has no fees associated with it.
If you are seeking compensation for financial damages, legal action is more appropriate for handling your complaint. Financial damages are not awarded through the consumer complaint process.
Section 255 of the Communications Act
Section 255 of the Communications Act requires that telecommunications service providers and manufacturers of telecommunications equipment ensure that their services and equipment are accessible to persons with the full range of disabilities recognized under the Americans with Act -- to the extent it is readily achievable to do so.
In April 1998, the FCC issued a Notice of Proposed Rulemaking in which it proposed rules and policies to implement the requirements of Section 255. The FCC is currently considering comments and reply comments filed by numerous consumer groups and industry participants regarding those proposals. Among the issues being considered by the FCC is a proposal to establish specialized rules for receiving and processing complaints filed by disabled persons pursuant to Section 255.
You can access a copy the FCC's Notice of Proposed Rulemaking and the comments and reply comments filed by various parties in this proceeding on the FCC's Web site at http://www.fcc.gov/Bureaus/Wireless/Comments/fcc98055/9855com.html.
You can also access these documents and information about other issues affecting people with disabilities through the FCC's Disabilities Issues home page at http://www.fcc.gov/cgb/dro.
Section 255 Complaints
Complaints about possible violations of the accessibility requirements of Section 255 of the Communications Act can only be filed with the FCC. These types of complaints cannot be filed in court as is the case with potential violations of other provisions of the Communications Act or the FCC's rules, regulations or orders.
While the FCC is considering permanent rules for processing complaints about possible violations of accessibility requirements of Section 255, you may bring your accessibility complaint to the attention of the FCC by completing our on-line Consumer Complaint Form or by sending a Consumer Complaint Letter to the FCC summarizing your complaint. If you need additional information or require assistance with completing the form, you may call the CGB's Consumer Information Center at 1-888-225-5322 (1-888-CALL-FCC.)
| last reviewed/updated on 02/12/02 |
FCC Home |
| | Search | | | Updates | | | E-Filing | | | Initiatives | | | For Consumers | | | Find People |
|
Federal Communications Commission 445 12th Street SW Washington, DC 20554 More FCC Contact Information... |
|
|
