Federal Enterprise Architecture - Program Management Office (FEAPMO)

FEA - SRM: Process Automation Services

SERVICE COMPONENT REFERENCE MODEL (SRM)

Process Automation Services

The Process Automation Services Domain defines the set of capabilities that support the auto-mation of process and management activities that assist in effectively managing the business. The Process Automation Services domain represents those services and capabilities that serve to automate and facilitate the processes associated with tracking, monitoring, maintaining liaison throughout the business cycle of an organization.


	Customer Services
	Process Automation Services
	Business Management Services
	Digital Asset Services
	Business Analytical Services
	Back Office Services
	Support Services

Process Automation Services

Routing and Scheduling
Defines the set of capabilities for the automatic directing, assignment, or allocation of time for a particular action or event.

Tracking and Workflow
Defines the set of capabilities for automatic monitoring and routing of documents to the users responsible for working on them to support each step of the business cycle.