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Cancer Facts |
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Date reviewed: 07/28/2004 Ordering National Cancer Institute Publications: Questions and Answers
The NCI’s publications are free. There is a charge to help cover the cost of shipping and handling for orders of more than 20 items (bulk orders). Current Federal Government budgetary constraints and the NCI’s commitment to meeting the increasing demand for information about cancer have made these charges necessary. By instituting a program to recover costs of shipping and handling, NCI will ensure that the information needs of cancer patients, their families, health professionals, and the general public are met. There is no shipping and handling charge for orders of 20 or fewer items—such an order may consist of 20 copies of one title or any combination of titles up to a total of 20 items. Orders for more than 20 items have a shipping and handling fee of 10 cents per copy, with a minimum charge of $5. The shipping and handling fee is discounted 10 percent on orders of 100 or more items. Orders may be placed online through the NCI Publications Locator (NCIPL) at http://www.cancer.gov/publications on the Internet. Orders may also be placed by calling the Publications Ordering Service (POS). The POS, a service of the NCI’s Cancer Information Service, can be reached by calling toll-free 1–800–4–CANCER (1–800–422–6237), and selecting prompt “2”. The POS is available Monday through Friday, 9:00 a.m. to 4:30 p.m. local time. Callers with TTY equipment may call 1–800–332–8615. (For instructions on how to order publications to be shipped outside the United States and its territories, see Question 11.) The number of copies of individual titles that may be ordered varies depending on current inventory. To ensure that publications are available to all requesters, NCI may set limits on the maximum number of copies that may be ordered by any one requester each month. For information on the current availability of NCI materials, please call the POS at 1–800–4–CANCER (1–800–422–6237). Cancer patients, their families, and the general public may order NCI publications as often as necessary to fulfill their needs. However, in order to maintain an adequate stock of publications, the NCI requests that health professionals and organizations place bulk orders for individual titles no more than once a month. All orders are shipped from the NCI’s Distribution Center in Baltimore, Maryland. Orders of up to 20 publications are shipped through the U.S. Postal Service. Bulk orders are shipped in the quickest possible way via a package delivery service such as UPS, FedEx, or a comparable carrier, or by freight. In the continental United States, orders shipped by FedEx should arrive within 7 working days, depending on geographic location. Arrangements for payment of shipping and handling charges must be made in advance. Bulk orders placed through NCIPL must be paid by credit card. Payment for bulk orders placed by phone may be made by check, money order, credit card (VISA, MasterCard, or American Express only), purchase order, or deposit account. Checks or money orders should be made payable to the Publications Ordering Service. Payments for bulk orders should be mailed to the following address: National Cancer Institute The charge for rush orders is the actual cost of the expedited shipping. This charge is in addition to the shipping and handling fee that is applied to bulk orders. Payment for rush orders must be made via credit card at the time of ordering. VISA, MasterCard, and American Express are accepted.
Underpayments:
Overpayments:
Refunds: It is NCI policy to send up to five publications free to individuals or organizations outside of the United States. All foreign orders for six or more publications are charged actual shipping costs. Foreign orders are limited to 100 total copies, based on current inventory availability. The procedure for foreign orders of six or more items is as follows: Additional information about NCI’s publications distribution policy is available by calling the POS toll-free at 1–800–4–CANCER (1–800–422–6237) and selecting prompt “2.” For TTY service, call 1–800–332–8615. # # # Related Resources Publications (available at http://www.cancer.gov/publications)
National Cancer Institute (NCI) Resources
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