Privacy Notice

Before contacting the USCIS, we may be able to help you if you have a question about immigration procedures, or need clarification, by calling our National Customer Service Center (NCSC) at 1-800-375-5283 (TTY 1-800-767-1833). This toll-free call center has additional information and, during their specified office hours, can connect you to live assistance in English and Spanish. The NCSC will be able to answer most questions - although they cannot provide information about the status of your case over the telephone. That can be done online (see immediately below.)

Answers to the most commonly asked questions can be found here:

• Finding the Status of Your Case and Case Status Online and Processing Dates
• Forms and Fees and E-Filing
  
• Field Office Addresses and Information
• Frequently Asked Questions and “How Do I….?"
• Green Cards (and legal immigration)
• Inter-Country Adoption
• Immigration Statistics
• Naturalization, including A Guide to Naturalization
• Temporary Visitors (including business or pleasure visitors, students and temporary workers)
• Search this Website and Site Map
  
  

Please note:

• Border patrol and airport inspections are now done by U.S. Customs and Border Protection (CBP), part of the Department of Homeland Security (DHS).
  
  
• Immigration investigations, detentions, removals and SEVIS (Student and Exchange Visitor Information System) are now done by U.S. Immigration and Customs Enforcement (ICE), part of the Department of Homeland Security (DHS).
  
  
• USCIS does not handle Passports or most visas. These matters are handled by the U.S. Department of State Passport Services, and Visa Services.
  
  

E-Mail comments to USCIS may be made on these topics only:

• Questions about Electronic Filing forms (E-Filing)
• Comments on a specific USCIS Federal Register Announcement (you will not receive a reply to a Federal Register comment)

If you want to send a letter to USCIS, our address is:
          U.S. Citizenship and Immigration Services
          20 Massachusetts Avenue NW
          Washington, DC 20529

For feedback about the USCIS Website only, you may send a letter to the USCIS Web Unit:
          U.S. Citizenship and Immigration Services
          Office of Communications, Web Unit
          20 Massachusetts Avenue NW, Rm. 4026
          Washington, DC 20529