How can the FRS enhance my everyday life?

The FRS enables Federal employees to conduct official duties and the general public to conduct business with the Federal government and its agencies. The FRS broadens employment and advancement opportunities for individuals who are Deaf, Hard-of-Hearing, Deaf-Blind and/or have speech disabilities by ensuring them accessibility to the Federal Telecommunications Systems (FTS). The FRS is more than technology. It's what makes it possible for you to reach out to government agencies, private vendors, service providers, customers, and colleagues without giving it a second thought. Communication is an important aspect of everyday life and the successful completion of your relay call is important to us. Whether you're talking with a vendor or closing an important business deal, you can look to the FRS for the quality of service that makes communication effortless and enriching.

Hours of Operation

The FRS Service is accessible domestically (fifty states as well as Puerto Rico, the Virgin Islands, Guam, and the District of Columbia) 24 hours a day, 7 days a week, 365 days a year, including Federal holidays. There are no restrictions on the number, length, or type of calls. All calls are strictly confidential and no records of any conversations are maintained.

Billing Inquiries

For information regarding billing questions please call (703) 306-6308 during the hours of 8:30 am - 4:00 pm EST, Monday - Friday.