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We help federal agencies better serve the public by offering, at best value, superior workplaces, expert solutions, acquisition services and management policies.
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Federal Relay Service (FRS)

What's New?

FTS/GSA is pleased to announce three new services for Federal employees:
Video Relay Service (VRS)
Internet Relay
Captioned Telephone (CapTel)

Video Relay Service (VRS) A New Tool for Natural Communication We call it Video Relay Services (VRS). You'll call it an indispensable tool for your communication needs. An exciting alternative to traditional TTY relay service, VRS facilitates natural telephone conversation between ASL and standard telephone users. A qualified video interpreter sits remotely between both parties, using a telephone and web camera to help facilitate the exchange of ideas. For more information

Internet Relay Sprint RelaySM is pleased to introduce a new way to access our service, Internet Relay. Anyone with an Internet Service Provider (ISP) account can access this new product. For more information

Captioned Telephone (CapTel) The CapTel phone looks and works like an amplified telephone with one important addition - everything your "called party" says is displayed in text, word-for-word, while you are listening to the speaker (if applicable) and need only one analog phone line. CapTel is not a TTY, but a telephone with built-in captions, designed to let you have a more natural interactive conversation. Just dial the number of the person you are calling and listen while reading the text of everything they say. A Captionist, using the latest voice recognition technology for virtually real-time transcriptions of your call, generates the captions. For more information

This page will include regular updates as new information about the Federal Relay Service is introduced. Be sure to come back and check this page periodically for new information.

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