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Federal Relay Service (FRS)

Video Relay Service (VRS)
A New Tool for Natural Communication We call it Video Relay Services (VRS). You'll call it an indispensable tool for your communication needs.

An exciting alternative to traditional TTY relay service, VRS facilitates natural telephone conversation between ASL and standard telephone users. A qualified video interpreter sits remotely between both parties, using a telephone and web camera to help facilitate the exchange of ideas.

Log in and Connect
When making a video relay call, callers use a web camera to sign to the Video Interpreter (VI). The interpreter then relays the communication over the phone — in real-time — to the hearing party. Full-motion video conveys all facial expressions and body language cues, ensuring nothing's lost in the translation.

VRS is an easy-to-use, seamless solution that allows for increased communication speed and spontaneous interruption. There's no typing, no extended delay, and no "GA"s — just hassle-free, fast communication that flows as freely as natural conversation.

What Equipment Do You Need?
Getting up and running is easier than you might think. VRS requires:

  • A computer (PC or Laptop)
  • A web camera
  • Special video software
  • High-speed "non-firewall" Internet access

    In come cases, equipment needed for VRS may be available at little or no cost to you. To learn more about VRS equipment or services, visit www.fedvrs.com

    Federal Relay Service (FRS) logo

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