CORE VALUES OF THE CENTERS FOR MEDICARE
AND MEDICAID SERVICES
The Centers for Medicare and Medicaid Services are guided by a set of core
values. These values embody our commitment to our programs--our pledge to quality
services and responsiveness to beneficiaries, health care professionals, and
partners.
PUBLIC SERVICE
Public service is our foundation. We take pride in our unique and privileged
role in the health care of the Nation.
Provide vision and leadership to shape the Nation’s health care
future.
Aim high, work hard, work smart, have fun.
Respond to our customers timely and accurately.
Recognize that we are stewards of the Nation’s largest health care programs
and their funds.
INTEGRITY
Integrity is our pathway to credibility. We hold ourselves to the highest standards
of honesty and ethical behavior.
Act as responsible stewards of our resources.
Behave in the highest ethical manner.
Do what is lawful and right.
Give information completely and honestly.
ACCOUNTABILITY
Accountability is our attitude. We earn trust by being responsible for all
our statements and actions.
Take ownership for everything we say and do.
Take initiative, make commitments and honor them.
See tasks through to completion, don't pass them off.
Explain instead of defend.
Say it clearly, simply, promptly.
Exercise leadership to solve problems.
EXCELLENCE
Excellence is our only option. Each of us performs our job exceptionally well
for the public and the beneficiaries we serve.
Provide value to the taxpayer.
Practice continuous quality improvement.
Remain open to new ideas; seek innovation.
Maintain pride in our work, our agency and our programs.
Think it through, solve, do it.
RESPECT
Respect is given and earned. We treat everyone with courtesy, dignity, and
empathy.
Value the needs, abilities and contributions of everyone.
Foster personal growth and development.
Encourage creativity and risk taking.
Embrace diversity in all aspects of our operations.
Care for people, care about people.
Last Modified on Thursday, September 16, 2004
|