Search Frequenty Asked Questions

Normal Fonts Larger Fonts Printer Version Email this page Submit Feedback Questions & Answers About CMS Return to cms.hhs.gov Home Normal Fonts Larger Fonts Email this page Submit Feedback Questions & Answers About CMS Return to cms.hhs.gov Home
Return to cms.hhs.gov Home    Return to cms.hhs.gov Home

  


  Professionals   Governments   Consumers   Public Affairs

CORE VALUES OF THE CENTERS FOR MEDICARE AND MEDICAID SERVICES


The Centers for Medicare and Medicaid Services are guided by a set of core values. These values embody our commitment to our programs--our pledge to quality services and responsiveness to beneficiaries, health care professionals, and partners.

PUBLIC SERVICE

Public service is our foundation. We take pride in our unique and privileged role in the health care of the Nation.

  • Provide vision and leadership to shape the Nation’s health care future.

  • Aim high, work hard, work smart, have fun.

  • Respond to our customers timely and accurately.

  • Recognize that we are stewards of the Nation’s largest health care programs and their funds.

  • INTEGRITY

    Integrity is our pathway to credibility. We hold ourselves to the highest standards of honesty and ethical behavior.

  • Act as responsible stewards of our resources.

  • Behave in the highest ethical manner
  • .
  • Do what is lawful and right.

  • Give information completely and honestly.

  • ACCOUNTABILITY

    Accountability is our attitude. We earn trust by being responsible for all our statements and actions.

  • Take ownership for everything we say and do.

  • Take initiative, make commitments and honor them.

  • See tasks through to completion, don't pass them off.

  • Explain instead of defend.

  • Say it clearly, simply, promptly.

  • Exercise leadership to solve problems.

  • EXCELLENCE

    Excellence is our only option. Each of us performs our job exceptionally well for the public and the beneficiaries we serve.

  • Provide value to the taxpayer.

  • Practice continuous quality improvement.

  • Remain open to new ideas; seek innovation.

  • Maintain pride in our work, our agency and our programs.

  • Think it through, solve, do it.

  • RESPECT

    Respect is given and earned. We treat everyone with courtesy, dignity, and empathy.

  • Value the needs, abilities and contributions of everyone.

  • Foster personal growth and development.

  • Encourage creativity and risk taking.

  • Embrace diversity in all aspects of our operations.

  • Care for people, care about people.

  • Last Modified on Thursday, September 16, 2004