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Medicare Learning Network
(Medlearn)
Provider Toll-Free Customer Service
Educational Guide
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Contact your Carrier/Fiscal
Intermediary:
- Carrier/FI Toll-Free
Numbers and Websites -- A listing
of the new toll free numbers that CMS has installed
at Medicare contractor sites to accept provider calls
and the associared website URLs to those contractors.
The numbers are arranged alphabetically by call center
name with information as to geographic area served.
Applicable Program Memoranda:
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PM AB-00-84
(pdf format 34Kb) - This Program Memorandum (PM)
establishes CMS's intent to convert existing provider
customer service telephone lines at Medicare contractors
from “toll lines” to “toll-free,”
and identifies means contractors should use to publicize
this. (November 2000)
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PM AB-01-55
(pdf format 73Kb) - This Program Memorandum (PM) explains
the CMS's intent to collect and study information from
the Medicare provider contractor call centers, and in
blended call centers for the provider operations, for
FY 2000 and for the first 4 months of FY 2001. (April 2001)
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PM AB-02-006
(pdf format 67Kb) - Customer Service Assesment Management
System (CSAMS) for Medicare Call Centers - This Program
Memorandum (PM) explains the intent of the Centers for
Medicare and Medicaid Services (CMS) to have Medicare
provider call centers, and in blended call centers the
provider operations, report their monthly performance
data points through the Customer Service Assessment
Management System (CSAMS) in lieu of the Excel spreadsheets
through which they are currently transmitted.
(January 18, 2002)
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Contact a Medlearn Webdeveloper to comment on this
site.
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This page is provided by the Medicare Learning Network as a
guide to the resources available at CMS and the Medicare
Learning Network.
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Note: Some of the files on this page are available only in Adobe Acrobat - Portable Document Format (PDF). To view PDF files, you must have the Adobe Acrobat Reader (minimum version 5, version 6 suggested). You can check here to see if you have the Acrobat Reader installed on your computer. If you do not already have the Acrobat Reader installed, please go to Adobe's Acrobat download page now.
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Last Modified on Thursday, September 16, 2004
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