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When you click on a link below you will leave our site and go to a non-government website. does not endorse these sites, but these links are provided so you may obtain the free software needed to view some documents or to access audio and visual files, on some websites.

Portable Document Format (PDF)

Some documents on government websites are in Portable Document Format (PDF). These documents ensure that you will be able to obtain publications in their original format regardless of what type of computer, browser or operating system you use to access the Internet. In order to view, navigate through and print PDF documents, you must first download the free Acrobat Reader software. Instructions and a troubleshooting guide are available on the Adobe website. For best results, make sure you install version 3.0 or later of the Acrobat Reader. FirstGov visitors using screenreaders or requiring alternate versions of Adobe Acrobat may find it useful to visit Adobe's alternate reader download page.

Real Video/Audio Files

These files, which have the extension (".ram", ".ra", ".rm", ".rmm", ".rp", ".rms", ".rt", ".rmj") require installation and use of the RealPlayer software. This software is available for free from RealNetworks. This file format allows you to "stream" audio and video files, which means that you begin hearing and seeing the files without having to wait for the entire file to download. To hear audio on your computer, your system must also have a sound card and speakers or earphones.

Other Audio Files

Some audio files on government websites have an ".au" extension. These sound files can be played using a standard soundplayer bundled with your computer's operating system, for example, Microsoft Media Player for Windows, SoundMachine for the Macintosh and XPlayGizmo for Unix. To hear audio on your computer, your system must also have a sound card and speakers or earphones.


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