Board of Veterans' Appeals
Customer Service Program

The Board of Veterans' Appeals strives to provide the best customer service possible.  Our goal is excellence.

The standards we have set for the Board are:  

• We will treat you with courtesy and respect.
• We will review your appeal thoroughly and decide it fairly.
• We will inform you of significant developments in your appeal.
• We will decide your appeal in a timely manner.

To help us meet our goal, we have trained staff available to answer questions about the status of your appeal.

If you need general information about the status of your appeal call our Veterans Information Office (VIO) at 202 565-5436, Monday - Friday 8:00 A.M. to 4:30 P.M. 

In addition, the Board has recently developed an Ombudsman position.  The Board Ombudsman was created to handle complaints or suggestions about our customer service performance.

If you have a complaint or suggestion about our customer service, please contact the BVA Ombudsman via e-mail at or fax to 202 565-5587.

Please provide your VA file number (a number preceded by C or SS) and your name in the subject banner when sending an e-mail to the Ombudsman site.  If you have been assigned a claim (C) number, use the C number.  If you have not been assigned a claim number, use your social security (SS) number.  This will assist the Ombudsman to efficiently respond to your inquiry and identify your case.

Please do not send any sort of attachment as the Ombudsman will not open any attachment you send to us.

Before sending personal information by e-mail, please click on these two web sites and read the important information regarding the privacy and security of the information you send: 

Privacy and Security and E-Mail and Web Forms

Telephone Numbers:

VA Home Page / Search / Site Map / Facilities Locator / Disclaimer
Privacy & Security Statement / Freedom of Information Act / Contact the VA

Updated: 06/10/2003 12:46:45 PM