Message from the Director and Introduction
Chapter 1: Introduction
Chapter 2: Impact, Notification, and Informational Services
Chapter 3: Restitution
Chapter 4: Victim-Offender Programs
Chapter 5: Family Violence
Chapter 6: Responding to Workplace Violence and Staff Victimization
Chapter 7: Staff Training
Chapter 8: Community Relations and Outreach
Bibliography
Appendixes
Appendix A: Chapter on Supporting Crime Victims
Appendix B
Appendix C
Appendix D
Appendix E
Appendix F
Appendix G
Appendix H
Appendix I: Agency Contact and Resource Lists (by Chapter)
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