COORDINATION AND INTEGRATION OF
WELFARE AND WORKFORCE DEVELOPMENT SYSTEMS

Nancy Pindus
Robin Koralek
Karin Martinson
John Trutko

March 20, 2000

This report was prepared for the U.S. Department of Health and Human Services, Office of the Assistant Secretary for Planning and Evaluation, under Contract No. HHS-100-95-0021, Delivery Order 29.  The views expressed are those of the authors and should not be attributed to the U.S. Department of Health and Human Services or to the Urban Institute, its trustees, or its funders.

This report is available on the Internet at:
http://aspe.hhs.gov/hsp/coord00/index.htm

Contents of Report:

Executive Summary

Acknowledgements and Ordering Information
List of Abbreviations/Acronyms

Chapters:

1. Introduction
   • Welfare and Workforce Development Systems
   • The Workforce Development System and Welfare Recipients
   • Service Coordination and Integration in the Literature
   • Study Objectives, Scope, and Methods
   • Structure of the Report
2. Coordination and Service Delivery
   • Overview of Services Provided
   • Organizational Approaches and Client Flow
   • Advantages of Coordination for the Client
   • Advantages of Coordination for Agencies
3. Factors that Promote Coordination
   • Previous History of Coordination
   • Local Economic Factors
   • Technology
   • Greater Financial Resources
   • State Initiatives
4. Challenges to Coordination
   • Programmatic Barriers
   • Logistical Barriers
   • Managerial Barriers
5. Conclusions
   • Key Lessons Learned
   • Implications for the Future

Bibliography

Appendices

1. Literature Review
2. Methodology and Site Selection
3. Summary of Agencies Providing Work-Related Services

Acknowledgements

We wish to thank the program staff of the twelve communities included in this study. They were most cooperative in scheduling the site visits and were generous with their time.

Oversight and review were provided by Nancye Campbell, Administration for Children and Families, and Audrey Mirsky-Ashby, Canta Pian, and Elizabeth Lower-Basch of the Office of the Assistant Secretary for Planning and Evaluation, U.S. Department of Health and Human Services.

In addition to the authors of this report, the study team included Daryl Dyer, Pamela Holcomb, and Demetra Smith Nightingale.

Ordering Information

For a printed copy of this report, send your name, mailing address, and the title of this report to:

Where to?

Top of this page
Main Page of Report

Table of Contents:
Executive Summary
Introduction
Coordination and Service Delivery
Factors that Promote Coordination
Challenges to Coordination
Conclusions

Appendix A:  Literature Review
Appendix B:  Methodology and Site Selection
Appendix C:  Summary of Agencies Providing Work-Related Services

Home Pages:
Human Services Policy
Assistant Secretary for Planning and Evaluation
U.S. Department of Health and Human Services

Last updated 3/30/00