Agency leaders and managers effectively manage people,
ensure continuity of leadership, and sustain a learning environment
that drives continuous improvement in performance.
Critical Success Factors
Leadership Planning and Implementation (SES, managers, and supervisors)
The organization identifies leadership competencies and establishes objectives and strategies to address them.
The agency has in place leaders who understand what it takes to effectively bring about changes that achieve significant and sustained improvements in performance.
Leaders maintain high standards of honesty and ethics that serve as a model for the whole workforce. Leaders promote teamwork and communicate the organization's shared vision to all levels of the organization and seek feedback from employees. Employees respond by maintaining high standards of honesty and ethics.
The organization systematically provides resources, programs, and tools for knowledge-sharing across the organization in support of its mission accomplishment.
Leaders foster a learning culture that provides opportunities for continuous development and encourages employees to participate. Leaders invest in education, training, and other developmental opportunities to help themselves and their employees build mission-critical competencies.
Critical Success Factors
Questions
