If you have difficulty opening the  PDF file(s) of this Report

Some users have reported difficulty in downloading the pdf files directly from their browsers.  If you experience this problem:

1. Press "Reload" or "Refresh" on you browser's toolbar;
2. Right+click on the link to the pdf file, save the file to your hard drive, and then open the file by double clicking on it from Windows Explorer.

Advanced troubleshooting information for the Adobe Acrobat Reader may be found on the Adobe web site at: 

• For Internet Explorer:
  http://www.adobe.com/support/techdocs/98fe.htm
• For Netscape:
  http://www.adobe.com/support/techdocs/78c6.htm

Alternatively, we will be happy to email you the pdf file (of the entire report - 1Mb).  Users have reported no problems opening this emailed file.

The pdf file should be requested from: aoainfo@aoa.gov

We regret this inconvenience are working to identify the source of this difficulty.