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Office of Climate, Water, and Weather Services |
Gregory A. Mandt, Director
The Office of Climate, Water, and Weather Services or Office of Services (OS) is part of National Weather Service (NWS) Headquarters in Silver Spring, MD. OS supports the NWS mission by striving for operational excellence. It oversees delivery of hydrometeorological and climate services and the design and implementation of future products and services.
OS Vision: Satisfied customers through quality service leadership.
OS Mission: To lead the NWS effort to sustain and enhance climate,
water, and weather services; to establish NWS operational
requirements; to evaluate customer satisfaction; and to train the workforce. |
| For a map of the organizational structure, see the interactive graphic or the chart below. |
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OS provides NWS liaison with service partners, defines and validates national requirements for ongoing scientific and technical advancements and for effective new technologies to derive and disseminate critical hydrometeorological and climate information to users. It also ensures the ongoing professional development and continuing education of the NWS staff. In detail, the OS:
- conducts customer and partner outreach
- validates and states service requirements
- develops, coordinates, and issues national service and operations policy
- works through NWS integrated work teams to develop long-term service improvement strategies and proposals
- develops, implements and oversees service delivery performance measures
- evaluates operational service efficiency, effectiveness, and customer satisfaction
- develops NWS policy delineating NWS' mission and its public sector responsibility to produce and disseminate information and the resulting public-private sector roles
These activities require active coordination and collaboration with all members of the climate and hydrometeorological communities as well as all weather-sensitive constituent communities including other Federal, state, and local government agencies; the media; the private weather information sector; universities; non-governmental organizations; constituent organizations; and the public.
Find our more about our staff, by viewing our list of OS staff members and their major responsibilities.
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| Last Updated:
October 4, 2004
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