USDA Rural Development--Alternative Dispute Resolution Information

Committed to the future of rural communities

Alternative Dispute Resolution

Customer / Program Mediation

More Resources:

The Mediation Process
Mediation Timeline
Our Purpose
Mediation Brochure (PDF)
Mediation Authorities
Mediation for RD Employees
Mediation Home

If you have a dispute with a Rural Development agency, mediation may be available to help resolve it. The process is quick, cost-effective and intended to be mutually acceptable to all parties.

Mediation may be used to resolve adverse decisions in:

Single-Family and Multi-Family Housing Programs
Community Facilities Programs
Business and Cooperative Programs
Community Development Programs
Water and Environmental Programs
Utilities Programs

Mediation...

Uses an impartial, trained third-party expert to help all sides in a dispute look at the problem, identify options, consider possible solutions and agree on a resolution.

"A Better Way" -- Webcast (Streaming Video) Example of Mediation at USDA

Mediation is not available for adverse decisions based on governing statutes, or if agency regulations exclude the decision from mediation.

* PDF files require the Adobe Acrobat Reader.
** Streaming Audio/Video presentations require the Real Player.

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Rural Development is within the U.S. Department of Agriculture and administers rural business, cooperative, housing, utilities and community development programs.