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United States National Library of Medicine National Institutes of Health

About the National Library of Medicine's Web Site

The National Library of Medicine (NLM) published its first Web site (www.nlm.nih.gov) in October of 1993 and was one of the first U.S. federal Web sites. In 1999 the site's use was 6 million page hits and 380,000 unique visitors and has grown in 2003 to over 37 million page hits and 4 million unique visitors. The Web has become such an integral part of NLM's services that of the over 100,000 customer services requests made to NLM in 2003, over 50,000 of those arrived via email or a web-based form.

NLM is committed to listening to its users and making positive changes to its Web site, and now participates in the American Customer Satisfaction Index (ACSI) to measure online customer satisfaction. The NLM main Web site, www.nlm.nih.gov, scores 72 in customer satisfaction. The aggregate ACSI score for all federal E-Gov is 70.9.

Last updated: 16 January 2004
First published: 16 January 2004
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