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SITE SEARCH:

Books
Cars -- Buying, Selling, Car Maintenance, Insurance
Computers -- Buying, Getting On-line
Education -- School Loans, Planning for College, Alternative Ways to Earn a Degree
Employment -- Tips on finding a job, Occupation information, Workplace rights, Pensions
Family--
Federal Programs -- Social Security, Medicare, Veteran's Benefits, Buying Government Property
Food -- Nutrition for better health, Safe food handling and preparation
Health -- Drugs and Health Aids, Dieting and Nutrition, Medical Problems
Housing -- Financing and Sales, Home Maintenance
Money -- Credit, Saving, Investing, Retirement Planning, Protecting your money
Small Business -- Starting a Business, Small Business Administration, Patents and Copyrights
Travel -- Foreign Travel Requirements, National Parks, Travel Advice, Flying rights and advice
And more... -- Having trouble finding something? Check here or go to our search!

Resources
Consumer Action Website -- Tips, advice, listings of what to do and who to call with a consumer problem
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Recalls -- Federal and Private Sector Recalls on Products
Scams and Frauds -- A listing of the latest scams and recalls announced by Federal Agencies and Consumer Groups
 
 

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Frequently Asked Questions about The
Federal Citizen Information Center
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What is the Federal Citizen Information Center?

The Federal Citizen Information Center (FCIC) was established in February 2000 as the result of a merger of the Citizen Information Center (CIC) and the Federal Information Center (FIC). The merger combined the CIC web site (www.pueblo.gsa.gov), the Consumer Information Catalog, and the Pueblo publication distribution program with the FIC nationwide toll-free telephone assistance center. The new FCIC now serves as a trusted, one-stop source for answers to questions about Federal agencies, programs and services. The specially trained staff can answer questions in English and Spanish about all aspects of the Federal government or direct callers to an appropriate contact. The public can access the call center by calling toll-free 1 (800) 688-9889 (TTY 800-326-2996) between 9 a.m. and 8 p.m. EDT.

FCIC maintains close ties with more than 100 different federal offices, agencies and departments, as well as many consumer and trade organizations. Call the FCIC media staff at (202) 501-1794 and we can help you find the right contacts at these agencies and organizations quickly.

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What is the history of FCIC?

Pueblo, Colorado 81009 is one of the best known addresses in the country. Home to the Federal Citizen Information Center, Pueblo is a one-stop shopping center for federal consumer publications.

Established in 1970 as a separately funded operation within the U.S. General Services Administration, the Federal Citizen Information Center (FCIC) helps federal agencies and departments develop, promote, and distribute useful information to the public.

Responding to FCIC promotions, Americans request millions of publications every year. These requests come to Pueblo by mail, telephone, fax, and over the Internet.

Learn more about the city of Pueblo, Colorado.

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What is the Consumer Information Catalog?

The Consumer Information Catalog lists titles, descriptions, and ordering information for the more than 200 free and low-cost publications distributed from Pueblo.

Revised and published quarterly, the Catalog brings together publications from more than 40 agencies, providing the public with one convenient source for federal consumer information. Consumers can get a free Catalog by requesting one online.

Or, call toll-free 1 (888) 8 PUEBLO (that's 1-888-878-3256).

The catalog is also distributed by many schools, libraries, state and local consumer agencies, federal offices with large numbers of visitors, and congressional offices.

Catalog topics include:
Cars
Children
Education
Employment 		Federal Programs
Food
Health
Housing 		Money
Small Business
Travel
...and more

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What is the Consumer Action Handbook and how do I get a copy?

The Handbook, one of the most popular books published by the federal government, is an easy-to-read guide offering pre-purchase information and ways to resolve marketplace problems. There are thousands of names, addresses, telephone numbers and electronic addresses of corporations, trade groups, state and local consumer protection offices and federal agencies. It is available in .pdf, .htm, and ASCII text formats. It's a large publication so we have it available in sections to make access more convenient.

For a printed copy, order online (look in the And more category). You can also call 1-888-8 PUEBLO (1-888-878-3256), or send your name and address to Handbook, Pueblo, Colorado 81009.

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How do I contact FCIC?

Click here to find out how!

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How can I make suggestions (publications, Website improvements, ordering processes, etc.)?

To make suggestions about our services, please e-mail us at catalog.pueblo@gsa.gov or write to us at:
Federal Citizen Information Center (XC)
GSA, Rm. G-142
1800 F Street, NW
Washington, DC 20405

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This service is provided by the Federal Citizen Information Center of the U.S. General Services Administration. If you have a comment or question, e-mail us.

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