Delivery Times
Payment must be received at the USGS EROS Data Center before orders are submitted for processing. Once the order has been processed, the average delivery time will depend on the media and product type.
Product Media Standard Delivery Digital Photographic Data CD-ROM, DVD 2-3 weeks FTP* 2-3 weeks Landsat MSS, TM, and ETM+ Data CD-ROM, DVD 1-3 weeks FTP* 5-10 business days Digital Mapping Data (e.g. DOQ, SRTM, AVHRR etc.) CD-ROM, DVD 1-3 weeks FTP* 1-3 days
*Instructions for obtaining your FTP order will be emailed to you within the time period listed above. Once the FTP download instructions are sent, if you do not retrieve the data within the time frame specified in your email notification, the only way to re-post the data to the FTP site will be to place a new order at your expense.The above are average delivery times and are not guaranteed. The actual delivery time may vary, depending on the workload at the time an order is placed. Delivery time may also be longer if shipping to a location outside the U.S.
Note: Products will normally be shipped via the most economical means possible. It is best if you provide a street address for the most accurate and timely delivery.
Priority delivery service is also available for an additional cost (limited products only).
For further assistance, please contact:
Customer Services
U.S. Geological Survey
EROS Data Center
47914 252nd Street
Sioux Falls, SD 57198-0001
Tel: 800-252-4547
Tel: 605-594-6151
TDD: 605-594-6933
Fax: 605-594-6589
Email: custserv@usgs.gov
Business Hours: Monday thru Friday, 8:00 a.m. to 4:00 p.m., central time
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Please read this general Disclaimer
URL: http://edc.usgs.gov//about/customer/delivery.html
Maintainer: Contact Us email at edcweb@usgs.gov
Last Update:Thursday, September 09, 2004
Important Notices
