The Atrium at the Charles C. Carson Center for Mortuary
Affairs, Dover Air Force Base, Delaware gives visitors, as well as workers, a
place to rest and relax peacefully. U.S. Air Force photo by William M. Plate
Jr.
(Click photo for screen-resolution image); high-resolution image available.
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"The new building is state-of-the art," said Meg Falk, director of the Defense
Department's Office of Family Policy.
The 70,000-square-foot facility was built in little more than a year, said
Falk, who likened the project to the Pentagon's Phoenix Project, which rebuilt
the portion of the Pentagon destroyed on Sept. 11, 2001, in a year. "It was
built with that same kind of spirit and dedication," she said.
Since 1955, the remains of more than 50,000 service members have arrived at
Dover for identification and funeral preparations. The mortuary staff prepares
the remains of fallen U.S. soldiers, sailors, airmen, and Marines, as well as
government officials and their families stationed abroad in Europe and
Southwest Asia.
The people at Dover have a very difficult job, Falk said, adding she's glad
they now have a new, brighter facility to work in. The center features a foyer
with a reflecting pool where the staff can sit and contemplate if they need to
collect themselves.
"This peaceful space is a wonderful aspect of the new mortuary," Falk said.
"There's also a break area complete with computer labs, a place where people
"can remove themselves a little – relax, regroup a bit."
New computers tie into the Services Casualty System and speed up the process
for obtaining data on service members, such as awards they are entitled to and
where their families live.
The loss of a loved one is the worst thing a family has to deal with, Falk
said, and the Defense Department's goal is to respect the privacy and wishes of
service members' families.
"It's a time of grief, of loss. The families are in shock, in disbelief," she
added. "Over the years, the families have told us that their privacy is very
important. They don't want to see on TV a casket that might contain their loved
one's remains before they've had a chance to grieve."
Out of respect for families' privacy, defense officials do not allow arrival
ceremonies for, or media coverage of deceased military personnel returning to
or departing from Dover Air Force Base or Ramstein Air Force Base in Germany,
or any other site where remains are transferred.
All four service branches participated in the formulation of this policy, said
Mark Ward, senior policy advisor for casualty, mortuary and funeral honors. "It
was based solely on protecting and keeping the considerations and concerns of
the families," he said.
The Carson Center is a mortuary, Falk said, and it is inappropriate for media
to be at a mortuary.
"The mission of a mortuary is to prepare remains with dignity, care and
respect," she added. "If we expose that process to the media we lose that."
The Defense Department policy has been in effect since the Persian Gulf War in
1991, Falk said. Defense officials reissued the policy in November 2001 at the
start of Operation Enduring Freedom, and again in March 2003 to cover all
military operations.
During Operation Desert Storm, some media and other organizations challenged
this policy, claiming the First Amendment allowed them access to Dover.
However, the courts supported the policy, and in 1996 the U.S. Court of Appeals
for the District of Columbia Circuit upheld the decision.
The court's decision was based on reducing the hardship of families and friends
of the deceased, who may feel obligated to travel great distances to attend
arrival ceremonies if such ceremonies were held, Falk said.
"To expose a loved one's casket or themselves to the media is a '180' from the
respect that we owe that family," she added.
Falk added that until the remains go through "a very careful, methodical
process," it is not known whose remains are in which casket. "It's unfair to
ask a family to go through this when you don't have 100 percent
identification," she said.
The director said she has a great respect for the scientists and staff at
Dover. "They are so careful to ensure they are absolutely positive that they
have 100 percent identification," she said.
After attending the center's ribbon-cutting ceremony, Falk and Ward agreed the
new facility is an excellent memorial to its namesake. Charles C. Carson served
as the Dover mortuary director for 26 years. He retired in 1996 and died in
2002.
"He was revered in the mortuary community," said Falk. "Not only for his
extensive knowledge but for his total dedication to treating every single
casualty with the utmost dignity and respect. He was constantly seeking
improvements to apply new and better processing to mortuary operations."
 | The Wall of Fallen Heroes greets each visitor as they walk into
the impressive Charles C. Carson Center for Mortuary Affairs, Dover AFB,
Delaware. Each tragedy is engraved into the glass for remembrance of the date
and number fallen heroes. U.S. Air Force photo by: William M. Plate Jr.
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