FAFSA on the Web - U.S. Department of Education

FAFSA on the Web Customer Service

For questions regarding problems or difficulties using the Free Application for Federal Student Aid (FAFSA) on the Web, or specific questions about the FAFSA, call the Federal Student Aid Information Center at 1-800-4-FED-AID (1-800-433-3243) or 1-319-337-5665. If you are hearing-impaired and have questions, please contact the TTY line at 1-800-730-8913.

You can also contact us live, online, by selecting the Chat button conveniently located within the pages of the application.

If you are having a technical issue, please answer the following questions.

Customer Service Questionnaire

* Required fields

First name

Last name

*E-mail address:

*Which product are you using?

*What is your computer's operating system?

*What browser type and version are you using?

*E-mail subject:

*Please type your message here.
If you are reporting a problem or a bug, some information that may be helpful in resolving your problem are the date and time you experienced the problem, your Internet service provider, and the state from which you are applying.

Customer Service Questionnaire
* Required fields
First name
Last name
*E-mail address:
*Which product are you using?
*What is your computer's operating system?
*What browser type and version are you using?
*E-mail subject:
*Please type your message here. If you are reporting a problem or a bug, some information that may be helpful in resolving your problem are the date and time you experienced the problem, your Internet service provider, and the state from which you are applying.