1-866-U-ASK-NPC Becomes Fleet’s Single Access Point to Navy Personnel Command

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1-866-U-ASK-NPC Becomes Fleet’s Single Access Point to Navy Personnel Command
Story Number: NNS030723-19
Release Date: 7/23/2003 4:10:00 PM

By Journalist 2nd Class Laura Goulding, Navy Personnel Command Center for Career Development

MILLINGTON, Tenn (NNS) -- Sailors soon will have just one toll free phone number to remember for getting information on personnel issues, such as advancement, pay and benefits, status of orders and Perform to Serve.

Navy Personnel Command is in the process of consolidating approximately 30 independent toll-free numbers to connect to 1-866-U-ASK-NPC and the Web-based Customer Service Center (CSC) at www.staynavy.navy.mil, to enhance its service to the fleet by becoming the single contact/access point for all active, Reserve and retired Sailors and their families.

When calls are received on the old numbers, they will be rerouted to the CSC where agents will be prepared to either answer their questions or route them to the subject matter experts. By Sept. 1, the toll-free numbers will be discontinued, and callers will receive a referral message to use the 1-866-U-ASK-NPC (1-866-827-5672/DSN 882-5672).

Since CSC’s establishment in May 2002, they have provided personalized customer service to nearly a half million active, Reserve and retired Sailors and their families on a variety of pay, service record and promotion issues.

“By aligning the NPC access point for the fleet to one clearly identifiable toll-free number, 1-866-U-ASK-NPC, we will help thousands of servicemembers and their families, and alleviate confusion as to what number to call at NPC for a particular personnel/career-related inquiry. The NPC Customer Service Center will do what it takes to ensure inquiries are addressed and answered quickly and comprehensively. This is but one way NPC is focusing on the career information needs and Quality of Life of its customers,” stated Capt. Jim Gigliotti, director, Center for Career Development.

For all career information questions, contact 1-866-U-ASK-NPC or visit www.staynavy.navy.mil.

For related news, visit the Chief of Naval Personnel Navy NewsStand page at www.news.navy.mil/local/cnp.