What is THEMS?

TRICARE Help E-Mail Service (THEMS) is a free e-mail service which provides quick answers to TRICARE questions, except clinical questions. Refer those to your primary care provider.

Who respond to Email Requests?

The US Army Medical Command TRICARE staff. In some cases, referrals are made to other agencies for a response. For cases referred to other agencies, the inquirer is informed which TRICARE expert will respond to the inquiry. Information is kept confidential and we track each e-mail inquiry to ensure answers are provided quickly and professionally.

When will I receive a reply?

In most cases, responses are providd within 1-2 business days. If an e-mail requires research or referral to other agencies, it may take longer; but you can expect an interim response within 3-5 business days.

How can I use the Help Address?

The e-mail service can be accessed worldwide from any computer connected to the internet. Send your TRICARE Issues to TRICARE_help@amedd.army.mil

Or Fill out the above form and it will automatically forward to TRICARE HELP E-MAIL SERVICE (THEMS)