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Key Results | |||||||||||
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Leadership Competencies | |||||||||||
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Who Should Attend | |||||||||||
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Schedule and Cost | |||||||||||
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Innovative Conflict Management
Many organizations today are emphasizing the use of consensual methods of dispute resolution instead of litigation or administrative procedures. This course explores a variety of alternative dispute resolution (ADR) techniques and current dispute applications.
Participants actively engage in a series of workgroup exercises using real-world dispute scenarios. A variety of innovative conflict-resolution techniques and methods are proposed, evaluated, and put into practice.
Specific emphasis is placed on the effective use of alternate methods of resolving disputes in the workplace, presentations before third parties, and conflicts that develop between parties to a contract.
- Understand ADR procedures and their applications
- Recognize sources of conflict
- Learn principles and importance of interest-based negotiating
- Understand merits of different dispute resolution processes
- Recognize when to use ADR and how to overcome these problems
Who Should Attend
Managers and program staff whose positions require dispute resolution skills, either internal or external to their agencies. This introductory seminar is not recommended for agency personnel who work regularly with labor and/or employee relations program issues.Schedule and Cost
Start/Stop times for EMDC:
Arrival - Monday, program starts 1 p.m.
Ends - Friday at noon
Course includes meals, lodging, tuition and course materials
| Dates | Location | Cost | |||
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| Jul 18 - Jul 22, 05 | EMDC | $2,700.00 | Apply | ||
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