What constitutes a "difficult individual" and the appropriate "problem resolution" skills needed in working with difficult people to create a "win-win" situation. Utilize the appropriate verbal and non-verbal cues in creating a dialog with difficult people in the workplace. The instructor, Bruce McCormick, makes this class entertaining, educationaly, and fun!!!
Major topics include:
What is your personality type and how differenct personality types impact work performance
How to understand the personality types of co-workers and managers that you come in contact with each day.
How to apply communication techniques in your day-to-day life.
Skills you need to deal with people and to make the workplace an understanding environment.
Who should attend:
Any federal employee working on team projects. Individuals wanting a better understanding how different personalities impact work performance..
Working with Difficult People