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TECHNICAL SUPPORT
ED Internet Customer Survey

OMB # 1800-0011

We are improving the Internet services of the U.S. Department of Education and we need your help! Please answer the questions below. It will take about fifteen minutes. Your answers will help guide future development of the Department's Web services, including ED.gov.

  • If you aren't familiar with our services, take a few moments to explore ED.gov before returning to this page to complete the survey.

  • To report technical problems, please use our Report Technical Issues form.

  • We can't reply to questions submitted through the survey form because it doesn't capture your email address. If you need a response, send e-mail to webmaster@inet.ed.gov.

We're listening! Read an analysis of 4,031 responses received from November 1996 through September 7, 2003.

  1. When you use the U.S. Department of Education's (ED) Internet services, are you doing so as a:

    Student
    Teacher
    Education administrator or manager
    Parent or family member
    Researcher or analyst
    Policy maker or legislator
    Librarian
    Writer or reporter
    Other (please specify)

  2. What is your affiliation?

    Education
    Elementary or secondary (including vocational high schools)
    Junior, community, or technical college
    College or university
    Government
    White House or Congress
    Federal government agency
    State government agency
    Local government agency
    Library
    Association or non-profit organization
    For-profit organization or business
    Media
    No affiliation, private individual
    Other (please specify)

  3. How do you typically access the Internet?

    14.4kbps or slower modem
    28.8kbps modem
    56kbps or faster modem
    Direct connection (T1, cable modem, DSL, etc.)

  4. How often do you visit our World Wide Web site?

    Daily
    At least once a week
    At least once a month
    At least once every six months
    Less than once every six months
    Never

  5. [Question removed.]

  6. Do you receive the EDInfo e-mail information service? (EDInfo sends subscribers 2-3 e-mail messages per week announcing and describing new ED publications, products, grant competitions, and other initiatives)

    Current subscriber
    Former subscriber
    Not familiar with; how do I subscribe? (Don't forget to come back and complete the survey)
    Not interested

  7. We want ED Internet services to meet your needs. In general, how satisfied are you with the information content?

    Use the following key in rating your experiences with our web site as defined by the categories listed below.

    1 2 3 4 5 NA
    Very Satisfied Satisfied Neither Dis- satisfied Very Dis- satisfied Don't Use


    Category   1   2   3   4   5  NA
    relevance to your needs
    timeliness
    accuracy
    completeness/
    comprehensiveness
    overall usefulness

    If you'd like to give us some specific examples of areas where you like or don't like the information content, please do so below.

  8. In general, how satisfied are you with the way the information is presented?

    Use the following key in rating your experiences with our web site as defined by the categories listed below.

    1 2 3 4 5 NA
    Very Satisfied Satisfied Neither Dis- satisfied Very Dis- satisfied Don't Use

    Category   1   2   3   4   5  NA
    clarity of the writing (readability, ease of interpretation)
    layout of the material
    clarity of the tables and charts
    amount of graphics (too few, too many)
    clarity of the graphics

    If you'd like to give us some specific examples of areas where you like or don't like the way information is presented, please do so below.

  9. In general, how satisfied are you with the way the information is organized?

    Use the following key in rating your experiences with our web site as defined by the categories listed below.

    1 2 3 4 5 NA
    Very Satisfied Satisfied Neither Dis- satisfied Very Dis- satisfied Don't Use

    Category   1   2   3   4   5  NA
    ease of finding information of interest
    ease of finding new material
    menus and categories (clarity, ease of use)
    links (relevance, usefulness)
    search tools

    If you'd like to give us some specific examples of what you like or don't like about how the site is organized, please do so below.

  10. In general, how satisfied are you with the responsiveness of ED Internet services?

    Use the following key in rating your experiences with our web site as defined by the categories listed below.

    1 2 3 4 5 NA
    Very Satisfied Satisfied Neither Dis- satisfied Very Dis- satisfied Don't Use

    Category   1   2   3   4   5  NA
    Web screens (quick/sluggish)
    Searches (quick/sluggish)
    webmaster@inet.ed.gov (email inquiries: speed and quality of reply)

    If you'd like to give us some specific examples of what you like or don't like about the responsiveness of our site and services, please do so below.

  11. Our goal is to provide useful information and services. How useful do you find:

    Use the following key in rating the usefulness of the categories of information and services listed below.

    1 2 3 NA
    Very Useful Somewhat Useful Not Useful Don't Use

    Category   1   2   3  NA
    announcements of funding opportunities and information about grants and contracts
    student aid information
    press releases
    conference calendars and announcements of upcoming events
    updates on budget, legislation, and activities
    speeches and testimony
    research findings (syntheses and summaries)
    research reports
    statistics
    descriptions of effective and promising practices
    descriptions of exemplary schools and programs
    directories of information centers, clearinghouses, and technical assistance centers
    general guides to the Department of Education and its programs and services
    legislation and regulations
    descriptions of ED-funded projects
    publication announcements
    full-text publications
    activities for families, parents, and children
    lesson plans and teacher guides

    If you'd like to give us some specific examples of useful information and services that ED does not now offer, please do so below.

  12. [Question temporarily removed.]

  13. In the future, would you find any of the following potential applications of more advanced technologies useful? (Please check all that apply)

    Transcripts of speeches and presentations made by the Secretary or other Department representatives
    Audio transcripts
    Video transcripts
     
    Discussion forums on education topics
    Live "chat" sessions
    Live "town hall" meetings with Department representatives
    Ongoing moderated discussion areas
     
    Databases and search capabilities
    Education statistics -- published indicators, tables, and charts
    Education statistics -- custom tables generated from education survey data sets
    Database of education resource organizations (national/regional/state) including information centers, technical assistance centers, services for special populations, exemplary schools and projects, etc.
    Full text of all education-related materials at federal Internet sites
    Collections of lesson plans and other teacher materials at federal, state, association, and other sites
     
    Electronic submission of
    Student aid applications
    Grant applications
    Survey responses
    Orders for printed publications

  14. How could ED Internet services better meet your needs? Be as specific as possible.

  15. Please provide any additional comments about ED Internet services you would like that ED does not now offer, including any helpful features of other agencies' or organizations' services that you consider to be worth adopting.

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number of this information collection is 1800-0011. The time required to complete this information collection is estimated to average 15 minutes per response, including the time to review instructions, search existing data sources, gather the data needed, and complete and review the information collection. If you have any comments concerning the accuracy of the time estimate or suggestions for improving this form, please write to: U.S. Department of Education, Washington, D.C. 20202-4760. If you have any comments or concerns regarding the status of your individual submission of this form, write directly to: U.S. Department of Education, Office of the Chief Information Officer, Development Services Group, FB6, 400 Maryland Ave., S.W., Washington, D.C. 20202-4760.


 
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