Complaint Form
Privacy Policy
The Inspector General's Hotline is maintained to facilitate the reporting of allegations involving fraud, waste, abuse, misuse or mismanagement of US Department of Education (ED) program funds. This could include complaints concerning employees, fund recipients, educational institutions, contractors, collection agencies, or lending institutions.
INSTRUCTIONS
If your complaint involves any of the topics listed below, please DO NOT use this form, but rather follow the instructions provided in parenthesis.
- Quality of education received while attending a college, university or trade school. (contact the local Better Business Bureau, the school's accrediting agency, the state licensing agency or State Board of Higher Education)
- An institution did not make a proper refund or did not make a refund in a timely manner.(contact Case Management and Oversight Service on 202-377-4277)
- The Internal Revenue Service has or will offset income tax returns; the repayment of student loans; and the improper garnishment of wages. (contact Office of Debt Collection Services on 1-800-621-3115, 202-377-3373 or 202-377-3374)
- An improper accounting of a student loan concerning a collection agency or loan service center. (contact Guarantor and Lender Oversight Service on 202-401-2280)
- Financial Aid Information. (contact Federal Aid Information Center on 1-800-4-FED-AID (1-800-433-3243))
- Direct Loan:
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Origination Center |
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Application Service 1-800-557-7394
School Relations 1-800-848-0978
Consolidation 1-800-557-7392
TDD 1-800-557-7395
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Servicing Center |
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Borrower Services 1-800-848-0979
School relations 1-800-848-0978
Collections 1-800-848-0981
TDD - 1-800-848-0983 |
- Foreign schools. (contact Region II at 212-637-6423)
- Closed schools or a loan cancellation because the school closed while attending. (contact State Liaison and Closed School Section on 202-377-4374)
- Special education received by you or a child, disability, rehabilitation services or developmental programs. (contact the Office of Special Education and Rehabilitation Services at 202-245-7468)
- Discrimination complaints, civil rights compliance issues or OCR Customer Service Team.(contact Office for Civil Rights on 1-800-421-3481 or 202-205-5413)
- Drug free schools, drug abuse prevention, safe schools and to obtain material. (contact Office of Safe and Drug Free Schools on 1-800-624-0100 or 202-260-3954)
- Technical assistance with school to work - Mediation between a borrower and a loan servicing center, problems with receiving student loan documents from your loan servicer, problems with disability forms or loan cancellations. (contact the Office of the Ombudsman on 1-877-557-2575)
- Information on ED programs, agenda, publications, videos, directory assistance for ED, information made available by fax and referrals to Department specialist or other experts. (contact 1-800-USA-LEARN)
IMPORTANT INFORMATION (PLEASE READ)
In all cases when filing your complaint, please provide as much detail as reasonably possible concerning who, why, when, what, where, how or how much. You do not need to provide your name. However, please be advised that your Internet address and message to the Hotline, which are submitted via this form, may not be confidential because of the inherent openness of the Internet. Although it is not necessary, you may provide your name and address if you wish.
Inspector General's Hotline
Office of Inspector General
U.S. Department of Education
400 Maryland Avenue, SW
Washington, DC 20202-1510
