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NIDA-CTN-0016
(Enrollment Open)
Patient Feedback: A Performance Improvement Study
in Outpatient Addiction Treatment
Although accrediting organizations, funding sources, and other agencies
require community treatment providers to monitor performance, there
are no studies showing that this is an effective practice or that
it helps addiction treatment patients, clinicians, or managers. This
study tests whether one such strategy, feeding back performance data
to clinic staff, will improve patient attendance and abstinence. Ratings
by patients of their group counseling experience, plus information
on patient attendance and retention, will be reported to clinicians
and program managers twice a month. Clinicians will receive
reports for their caseload; managers will receive clinic-wide reports.
Every month managers and clinicians will discuss the clinic-wide reports,
identify opportunities for improvement, and make plans to increase
the clinic-wide ratings. This study also measures the impact
of the system on manager/clinician relations, staff job satisfaction,
and whether clinicians and managers will continue to use the system
after the study ends.
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