PBGC customers represent a myriad of backgrounds and knowledge about retirement, pensions, and financial planning. Not only does PBGC work with those who administer defined benefit pension plans and participants in trusteed plans, but it also works closely with other Federal agencies and government organizations to provide people the payments they are owed. PBGC is committed to providing its customers with quick and easy access to the information they need.

• Description of PBGC Customers — PBGC works with a range of customers on a daily basis.
• Commitment to Customer Service — In an era of rising customer expectations, it is not enough to merely meet customers' expectations; PBGC aims to surpass them.
• Customer Service Fact Sheet — Describes PBGC's customer service program, philosophy, and initiatives.
• Customer Service Pledge — All PBGC customers, including plan participants and plan practitioners, deserve our best efforts as well as our respect and courtesy.
• Limited English Proficiency Access Plan — PBGC recognizes that the participants in a pension plan may not speak English as a first language, and may have difficulty understanding the pension information PBGC provides. The Limited English Proficiency (LEP) Access Plan offers many of PBGC's services in .
  
  Servicio bilingüe LEP — Dado que el inglés no es la lengua materna de ciertos miembros de los planes de pensiones a quienes nuestros servicios están dirigidos y, dado que esto puede crear problemas para entender la información ofrecida acerca de los beneficios de jubilación, PBGC ha creado el servicio especial bilingüe LEP (Limited English Proficiency Access Plan). El servicio LEP ofrece información en español acerca de muchos de los servicios que brindamos.
• State-by-State Pension Plan Information — View facts and figures about PBGC-guaranteed pensions in each state.