III.
Organization and
Technology Improvements
Ginnie Mae, as part of its commitment to
excellence in customer service, continued to
improve program and product services and
outreach to issuers and other program partici-
pants in Fiscal Year 2001. Ginnie Mae has
streamlined its processes and provided greater
flexibility in its guidelines and regulations to
meet corporate goals. The resulting efficien-
cies are providing substantial savings to the
mortgage market.
In addition, Ginnie Mae has undertaken
numerous initiatives to improve the quality
of service provided to its partners and stake-
holders. Ginnie Mae has made a commitment
to focus on the following areas:
Performance Measurement. Ginnie Mae is
working to design and implement a perform-
ance measurement program. This will not
only strengthen Ginnie Maes compliance with
the Government Performance and Results Act
(GPRA), it will leverage the organizations
ability to meet its objectives on behalf of
Americans and the private sector marketplace.
Through the disciplined process of perform-
ance measurement, a system used by virtually
all successful organizations, Ginnie Mae will
be better positioned to link its mission to
programs and performance.
Contractor Oversight. Ginnie Mae is taking
a proactive approach to the oversight of its
contractors to ensure that current operating
procedures minimize risk to Ginnie Mae.
This approach has proven invaluable in pro-
tecting Ginnie Maes assets, strengthening
internal controls, leveraging performance and
ensuring accountability.
Communication. Ginnie Maes strong rela-
tionship with the private sector marketplace
allows it to develop and maintain effective
communications with many business part-
ners. Effective communication has been an
important component of Ginnie Maes efforts
to create increased liquidity in the secondary
mortgage marketplace. The importance of
our business partners to organizational goals
means that we are continually seeking new
ways to build relationships, to communicate
about new products and overall market needs,
and to raise awareness of our ultimate goal of
helping Americans achieve homeownership.
Training. Ginnie Maes goals can best be
served by supporting knowledgeable and
motivated staff and business partners. Ginnie
Mae encourages training for its business part-
ners and recognizes that rapid changes in the
marketplace require continued training and
education to ensure the continued effective-
ness of the public benefit we provide.
Capital Markets Participants. Ginnie Mae
recognizes a special obligation to its Capital
Markets participants. Through its Capital
Markets Office, Ginnie Mae helps customers
to respond more effectively to critical issues
such as increased market volatility. Ginnie
Mae has undertaken several new initiatives
designed to support Capital Markets cus-
tomers and is dedicated to supporting their
needs.
Leveraging Cross-cutting Initiatives. Ginnie
Maes mission of helping low- and moderate-
income Americans gain access to home mort-
gages is just part of HUDs and the Federal
governments efforts to improve housing
and economic development in the United
States. Ginnie Mae is committed to working
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G i n n i e M a e A n n u a l R e p o r t 2 0 0 1