Office of Management and Budget, the
General Accounting Office, the Department of
the Treasury, and the U.S. Congress.
The Office of Multifamily Programs is respon-
sible for the execution and management of all
Ginnie Mae multifamily MBS programs and
serves as the principal point of contact for
multifamily issuers to ensure satisfactory
working relationships with program partici-
pants and stakeholders. The Multifamily
account executives handle all multifamily
related activities from identifying and approv-
ing new issuers to the disposition of the
acquired portfolios. The Office also repre-
sents Ginnie Maes interests in the multifamily
mortgage lending community and markets,
and promotes new and existing multifamily
products and programs.
Ginnie Mae account executives are available to
help customers with all matters pertaining to
Ginnie Mae multifamily programs. For assis-
tance to customers, account executives can be
reached by calling the following number:
Multifamily MBS Issuers (202) 708-2043
The Office of Policy, Planning and Risk
Management evaluates the effectiveness of
Ginnie Maes programs and products in order
to refine their usefulness to the public and the
mortgage industry. The Office formulates
policy, develops products and identifies busi-
ness risks, and develops controls and strategies
for mitigating them. It also develops and
tracks progress against strategic and annual
business plans, and identifies staff develop-
ment needs and training programs to meet
those needs. In addition, through this office,
customers have direct access to Ginnie Maes
Capital Markets division and its expertise in
mortgage securities markets. Ginnie Maes
Capital Markets division ensures closer con-
tact with, and improved services to, its securi-
ties customers on Wall Street.
The Office of Program Administration provides
day-to-day operational support for the MBS
program. The Office oversees the processing
of a variety of actions initiated by Ginnie
Maes customers, manages and directs the
activities of several major contractors that
support program operations, and coordinates
all information technology initiatives.
Technology Improvements
In Fiscal Year 2001, Ginnie Mae further lever-
aged the benefits of information technology
for the public and its customers. By continu-
ing to incorporate technology into business
and marketing processes, Ginnie Mae has
improved its operational efficiencies and mar-
ket capabilities. Following are some examples
of how Ginnie Mae has integrated technology
into its programs and services to enhance cus-
tomer service and meet its mission:
GinnieNET. GinnieNET is Ginnie Maes pri-
mary network for conducting business with its
customers. GinnieNET users have been able
to reduce their costs by millions of dollars
annually in the form of lower warehousing,
staffing and mailing costs. GinnieNETs new
enhancements provide users with additional
savings in staffing and mailing costs as a result
of further streamlining of Ginnie Maes deliv-
ery and reporting processes. GinnieNET
streamlined the investor reporting process by
consolidating required reports in a separate
module and enhancing the functionality of
the software to provide increased flexibility.
Electronic Commerce. The benefits of electron-
ic commerce have helped Ginnie Mae inte-
grate and modernize its risk management
system and provide more efficient services.
Three separate risk systems have been consoli-
dated into a single web-based system, Ginnie
Mae Portfolio Analysis Data System (GPADS),
that is utilized by staff of Ginnie Mae, FHA,
VA and RHS. The new system improves risk
monitoring and eliminates data and system
redundancies across multiple agencies, which
should result in substantial cost savings
among the participating agencies.
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G i n n i e M a e A n n u a l R e p o r t 2 0 0 1