You are viewing a Web site, archived on 18:32:16 Oct 16, 2004. It is now a Federal record managed by the National Archives and Records Administration.
External links, forms, and search boxes may not function within this collection.
Skip to Content

NLM Virtual Representative Job Description

Who am I?

My name is Cosmo. I virtually represent the National Library of Medicine's Customer Services Section.

What do I do?

I answer simple questions about the Library and the Library's products and services. I am like a person in an information booth. My knowledge is based on answers to frequently asked questions about the Library, its products, and its services. For example,
• What are the Library's hours?
• Can I borrow books from the National Library of Medicine?
• How do I use MEDLINE?
• Do you have information about National Library of Medicine Grants?

I can also point you to other sources of information. If you ask me about a disease or a condition, I may link you to the Library's MedlinePlus consumer health pages or to our medical literature database PubMed/MEDLINE to find more information. I may suggest you contact our Customer Services staff if your question is not about the NLM, its products or services, or if it is too complicated for me.

How Do I Work Best?

I like whole sentences that ask me questions. One or two words from you are often not enough for me to give a useful answer.

  • Got a Question?

    Ask Cosmo: 24 hours a day, 7 days a week

Last updated: 07 May 2004
First published: 01 Febuary 2003
Metadata| Permanence level: Permanence Not Guaranteed