AL 99-9
Subject: Gallup survey on Y2K
Date: June 14, 1999 

TO:    Chief Executive Officers of National Banks and Federal 
       Branches and Agencies, Service Providers, Software 
       Vendors, Department and Division Heads, and Examining 
       Personnel                                  

Attached is an interagency letter to financial institutions 
about survey research on Year 2000 issues sponsored by the 
OCC, the Federal Deposit Insurance Corporation, the Federal 
Reserve Board and the Office of Thrift Supervision.  The 
letter outlines findings from a nationwide survey and focus 
group sessions conducted in February and March by the Gallup 
Organization. In addition to gauging the effectiveness of Y2K 
customer awareness efforts by financial institutions, the 
survey results also suggest factors to consider in conducting 
effective customer awareness programs in the future.   

A report that summarizes the findings of the survey is available 
on the OCC's home page at www.occ.treas.gov.  For more information 
on Year 2000 issues, contact the Year 2000 Supervision Policy 
Division at (202) 874-2340.



                                            
Emory W. Rushton
Senior Deputy Comptroller
Bank Supervision Policy

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