eVetRecs Help and Frequently Asked Questions

• I can't get this to work with my browser. Will this incompatibility be fixed? What should I do?

• I can't get this to work with Windows XP.

• I put a date in and the computer keeps telling me the date is incorrect.

• I can't see the "Continue" Button and there are no scroll bars.

• When I put in my serial number, the system says it is invalid or incorrect.

• I could not get the page to print out.

• The button "Request Military Records" at the bottom of the page does not work.

• Is your web site secure? I would like to use it, but have concerns my personal information will be compromised.

• I get a message that I need frames to view your web site. What can I do?

• Is eVetRecs available 24 hours a day?

I can't get this to work with my browser. Will this incompatibility be fixed? What should I do?

We are aware of browser incompatibility issues with AOL and some Netscape browsers. If you are using AOL we suggest accessing the internet with AOL and then using either the Internet Explorer browser or a different Netscape browser to access the eVetRecs site to place your request. Please try again.

If the problem persists, please use Standard Form-180, which you can download and print from the NARA web site or order through the mail.

I can't get this to work with Windows XP.

We are aware of these issues. Please try again. If the problem persists, please use Standard Form-180, which you can download and print from the NARA web site or order through the mail.

I put a date in and the computer keeps telling me the date is incorrect.

The format for the dates in the eVetrecs site are specific.

• For the Date of Birth, the prescribed format is MM/DD/YYYY.

• For the Date of Separation, the prescribed format is MM/YYYY.

No other format is accepted by the system. Therefore, do not use dashes or spaces as separators. Only slashes, "/", should be used as separators.

If you are using this format and still getting errors, there may be a compatibility issue with your browser. In this case, leave these fields blank and provide as much information as possible in the comments section.

When I put in my serial number, the system says it is invalid or incorrect.

When entering your Service Number it should be entered without any slashes, dashes, spaces or letters. Enter just the numeric portion. Should you still receive an error than leave it blank and provide it in the comments section.

I could not get the page to print out.

On a blank sheet of paper, please provide the following:

1. Today's Date
2. The Service Request Number shown on the web site for the request
3. The following declaration:

   I declare (or certify, verify, or state) under penalty of perjury under the laws of the United States of America that the information that I provided on the web site (eVetRecs) related to the service request number listed above is true and correct.

4. Tell us if you are the Veteran or their Next-of-Kin. If you are the Next-of-Kin, tell us how you are related.
5. Print your Name
6. Sign your name
7. Mail it to the following address:

   NPRC WEB
   9700 Page Avenue
   St. Louis, MO 63132-5100

   or fax it to:
   (314) 801-9049

The button "Request Military Records" at the bottom of the page does not work.

The problem you experienced is a known issue and we are working to resolve it as quickly as possible. The problem is due to some compatibility conflict with your browser or operating system.

Please try again to submit your request using the Internet Explorer browser if you were not using Internet Explorer. The Microsoft Internet Explorer browser comes equipped on most PCs. However, if you do not have it, you may download it for free from: http://www.microsoft.com/downloads

If the problem persists, please use Standard Form-180, which you can download and print from the NARA web site or order through the mail.

Is your web site secure? I would like to use it, but have concerns my personal information will be compromised.

Please be assured that any information that you send to the National Archives via the eVetRecs web site is 100% encrypted with 128-bit encryption. We haved added an additional level of security to the application. However, some browsers are no longer supported as a result of this change.

I get a message that I need frames to view your web site. What can I do?

We are aware of browser incompatibility issues regarding frames. There are no plans to make the interface compatible with browsers that don't support frames. We suggest that you upgrade your browser to access the eVetRecs site to place your request or that you submit your request by using Standard Form-180. You can download and print the Standard Form 180 from the NARA web site, or order through the mail.

Is eVetRecs available 24 hours a day?

Typically we perform backups by taking down our server between midnight and 5:00 a.m. Eastern Standard time. If you have problems with the application during that time, please try again later.

I can't see the "Continue" Button and there are no scroll bars.

One possible reason you might not see the "Continue" button, could be the screen resolution your system is set on.  The default screen resolution used for many systems sold during the 1990's was 640 x 480 pixels.  The eVetrecs applet was designed for a minimum screen resolution of 800 x 600 pixels which has become the standard on newer systems.  Many of the systems sold in the 1990's are able to support this higher resolution.  Some monitors sold during the 1990's do not support higher resolutions.  Most do.  In Windows bring up Control Panel, Select Dispaly and Select Settings.  Changing your resolution should be one of the options on the applet that appears.

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