National Customer Service Center
1-800-375-5283
1-800-767-1833 (TTY)
Menu of Automated Options
Automated messages are available from the National Customer Service Center (NCSC) on a variety of topics. In order to assist you, we present below the menu of topics covered by the toll-free telephone service. Note: We will shortly publish the complete text of these automated messages. At that time, you will be able to access them via the links from the choices below.
- For information on an application that has already been filed
- To check on the status of your applications
- If you have a pending application and need to update your address
- If you cannot make a scheduled appointment and want to reschedule
- If you have questions about a notice received from USCIS
- If you have other questions about a pending application
- For information about fingerprinting, your local Immigration office, or for a listing of doctors authorized to give a medical exam
- For the location and hours of an USCIS Application Support Center that services your area for fingerprinting
- For the location and hours of your USCIS local office, and a list of the services it provides
- For a list of doctors in your area authorized to give an immigration medical exam
- For other information or help about USCIS local services
- For information about forms or applications
- If you know the USCIS application form or forms needed and want to place an order
- For current application filing fees
- For information about where to file an application
- If you have the application but still have questions
- For questions about possible immigration benefits and services
- For information on how a permanent resident can apply for U.S. citizenship through naturalization
- If you are a permanent resident and need to renew or replace your green card
- For information on how to bring a relative, fiance(e) or orphan to live permanently in the U.S.
- For information on how a U.S. citizen can bring a relative to live in the U.S.
- For information on how a permanent resident can bring a relative to live in the U.S.
- For information on how to bring a fiance to get married and live in the U.S.
- For information on how to bring an orphan to live in the U.S.
- For other information about bringing relatives to live in the U.S.
- For information on traveling outside the U.S.
- If you are a permanent resident and have an unexpired Permanent Resident Card
- If you have recently been granted permanent residence but do not yet have your permanent resident card
- If you have a pending form I-485 application for adjustment of status to permanent residence
- If you have been granted refugee status or asylum
For information on immigration benefits available to temporary non-immigrant visa holders in the U.S.
- For information about recent or upcoming changes in immigration programs and procedures
- For assistance regarding other agencies