Coordination of Benefits - Customer Survey

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Customer Survey

We appreciate your answers to the questions below. Your confidentiality is assured. Survey responses are anonymous and used only to help us better serve you.

Please check the category that best describes you as our customer:	Beneficiary/Advocate Provider Employer Insurer Attorney WC Agency Other Please specify:
Please check the category that best describes how you found the COB Web Site:	Search Engine Link from another site Through a mailing COB Customer Service Department Other Please specify: Don't know
Rate our site on a scale of 1 through 5 with 5 being the highest rating. (Check one)
1. Visiting the COB Web site was a favorable user experience:	1 2 3 4 5
2. The information provided was very informative:	1 2 3 4 5
3. The site provided me with a better understanding of Medicare as the secondary payer and the Coordination of Benefits process:	1 2 3 4 5
4. The information I needed was available to me on the site:	1 2 3 4 5
5. Overall, the COB site was easy to use:	1 2 3 4 5
6. The COB site was easy to access:	1 2 3 4 5
7. What specific areas of our site did you feel were most beneficial?

Last Modified on Friday, September 17, 2004