To provide timely and high quality complaint processing while fostering a discrimination free work environment through early resolution, education, training and prevention methods.

Honoring and serving our Nation’s Veterans by promoting an environment that is free of discrimination.

ORM will be the best in government in the timely and confidential processing of all EEO complaints while remaining sensitive and compassionate to all we serve. We seek to gain and keep the trust and confidence of all VA employees and others touched by our work.

Under Public Law 105-114, the Office of Resolution Management (ORM) provides Equal Employment Opportunity (EEO) discrimination complaint processing services to VA employees, applicants for employment and former employees. Complaint processing services include counseling, investigation, and procedural final agency decisions.

ORM also provides compliance oversight functions on final decisions, appellant reviews, and matters relating to settlements, including breach of settlements, and fully investigates claims for compensatory damages. ORM also administers and monitors the Department’s External Civil Rights Program under Title XI and Title IX and fully investigates claims for compensatory damages.

For additional information about ORM...

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Reviewed/Updated:10/24/2003